IMCAS - Congresses on Dermatology and Aesthetic & Plastic Surgery

S142 How to avoid or manage unhappy patients

sexta-feira 02 fevereiro 2018

15:00 to 16:00

room 6

FOCUS SESSION

Presidente (s) da sessão

Dr. Olivier BRANFORD

Cirurgião Plástico

Reino Unido

Pavel HILBERT

Consultor de marketing

República Tcheca

15:00

Dr. Brenton B KOCH

How to deal with difficult patients

15:12

Dr. Davi DE LACERDA

How to address the perfectionist patient: dysmorphophobia

15:24

Dr. Alberto O RANCATI

How to communicate bad news to a patient

15:36

Dr. Daniel LIU

How to deal with a negative online review

15:48

Questions & answers

How to build your image online S143

What you don’t know that may ruin your practice S140

IMCAS World Tribune S167, S168

MENA - Practice management, marketing & communication (in collaboration with ICC & AIDA) S110

How to train your staff S138

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