1. Account
1.1. How do I create and activate my account?
You can create an account here for free in just a few minutes:
-Fill in the required information and select an email address and password
-You will receive an email with a link to activate your account (don't forget to check your spam folder)
CAREFUL: if you have already had an account in the past, or if you have already attended an IMCAS congress, you already have an IMCAS account! Refrain from creating a new one as it will overwrite your previous account history. Instead, send us a message at support@imcas.com and specify your full name, specialty and country of residence.
1.2. What are the benefits of having a member account ?
Having an IMCAS account allows you to:
-manage your participations at any IMCAS event (register, download confirmation letters, invoices and certifcates of attendance)
-manage your IMCAS Membership plans (subscribe, upgrade or cancel the plan, download invoices)
-manage your abstract submissions for any IMCAS event
-access IMCAS.live, the congress app with useful congress features when you are attending an IMCAS event, and where session replays are published
-access IMCAS Academy features (weekly webinars, Doc Talk podcasts, the video library, the Insider Magazine)
-access IMCAS Community features (IMCAS Alert forum, the Blog)
-set up email notification preferences to receive all the latest news and updates on the topics that matter to you
-find your personal statistics and favorite resources from IMCAS Academy
-submit articles for the Blog
-read your private messages and send messages to other members
If you have already had an account in the past, or if you have already attended an IMCAS congress, you already have an IMCAS account! Send us a message at support@imcas.com and specify your full name, specialty and country of residence, and we will give you your login information.
1.3. I forgot my login details. How can I retrieve my account?
If this is your first-time connection, or if you have forgotten your login information, please send us a message at support@imcas.com and specify your full name, specialty and country of residence.
If you have only forgotten your password, enter the email address associated to your account here.
You will receive an email with a link to set up a new password. Please also check your spam box.
1.4. I tried to create an account but my email address is already taken, what should I do?
Nota: If you have already attended an IMCAS congress in the past, you already have an IMCAS account. We invite you to contact our support team to retrieve your login credentials at: support@imcas.com.
1.5. I forgot the password to my IMCAS Account, how to reset it?
You will receive an email with a link to set up a new password. Please also check your spam box.
1.6. How do I change my password?
1.7. How do I change my email?
This email will be used as your website login. Please make sure to provide a valid email address.
1.8. How do I change my email notification preferences?
1.9. How do I update my public profile (profile picture, biostatement, social media etc.)?
1.10. Is my contact information (postal address, email, phone number) displayed on my public profile?
You can view your public profile from the profile page in your account. Once you are there, click on the top right button "Your public profile" to view it as an external viewer.
Check out the IMCAS Privacy Policy for more information.
2. Membership program
2.1. What is the IMCAS Membership Program?
The IMCAS Membership Program is made of 4 subscription plans on various budgets to unlock the access to premium medical education online on IMCAS Academy, our e-learning platform, and to congress opportunities:
-IMCAS Basic (Free): this plan only requires to create an account on the IMCAS website. It unlocks access to weekly live webinars, podcasts, magazine issues, the blog and the IMCAS Alert forum.
-IMCAS Essential (40€): this plan unlocks access to the full IMCAS Academy video library of 5,000 lectures and demonstrations from the latest IMCAS conferences (excluding STETIX videos). It is a must to replay any congress session you might have missed and watch international experts reveal their tips and tricks!
-IMCAS Premium (80€): this plan unlocks access to the full IMCAS Academy video library (excluding STETIX videos), and to IMCAS regional congresses, whether it be IMCAS Americas, IMCAS Asia or IMCAS China, in-person or virtually. This plan comes with a 12-month commitment period.
-IMCAS Infinite (150€): this plan unlocks access to the full IMCAS Academy video library (excluding STETIX videos), to IMCAS regional congresses, and to the flagship World Congress event, with an early booking to avoid sell-out. This plan comes with a 12-month commitment period.
Check out all the details on the membership program page.
2.2. How can I subscribe to the Membership Program?
If you have never attended any IMCAS event to date, you can create your account in just a few clicks here.
Otherwise, you probably already have an account. If you have lost your login information, please submit a request to retrieve your credentials through the contact page.
Once you are logged in, you can subscribe to any membership plan from this page.
2.3. Do I have to attend an IMCAS Congress to subscribe to the IMCAS Membership Program?
If you do not wish to attend any events physically, the most suitable plans will be either the BASIC plan (limited features) or the ESSENTIAL plan (access to the full IMCAS Academy video library of 5,000 lectures and demonstrations from the latest IMCAS conferences, excluding STETIX videos).
2.4. What is the BASIC membership plan?
The BASIC membership plan is the default plan when you have an account on IMCAS website.
The features included in the BASIC membership plan are:
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-sponsored demonstrations within the IMCAS Academy video library (excluding STETIX videos)
-IMCAS blog
-IMCAS Alert forum (physicians only)
2.5. What is the ESSENTIAL membership plan?
It can be subscribed from the membership program page (you must login in first).
The features included in the ESSENTIAL membership plan are:
-IMCAS Academy library of 5,000 videos from the latest IMCAS conferences, excluding STETIX videos (check our access policy HERE)
-IMCAS Playlists, a selection of handpicked lectures and demonstrations on hot topics and must-sees, constantly updated with fresh content (check our access policy HERE)
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
-IMCAS Alert forum (physicians only)
Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.
2.6. What is the PREMIUM membership plan?
It can be subscribed from the Membership Program page (you must login in first).
The features included in the PREMIUM membership plan are:
-access to IMCAS regional congresses (IMCAS Americas, IMCAS Asia, and IMCAS China) within the 12 months of commitment, in-person or remotely
-online profile listed in IMCAS Community
-IMCAS Academy library of 5,000 videos from the latest IMCAS conferences, excluding STETIX videos (check our access policy HERE)
-IMCAS Playlists, a selection of handpicked lectures and demonstrations on hot topics and must-sees, constantly updated with fresh content (check our access policy HERE)
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
-IMCAS Alert forum (physicians only)
The PREMIUM subscription is entered into for an initial fixed term of twelve (12) months beginning on the subscription date. The fee is payable monthly.
You may request the termination of the PREMIUM membership plan at any time through your account but such termination will not take effect until the end of 12-month commitment period, and all amounts due up to that date remain payable.
At the end of the 12-month commitment period, in other words on the anniversary date, the subscription is automatically renewed for a new period of twelve (12) months under the same pricing terms, unless you request termination of the subscription before the anniversary date, as specified in the notification email sent 2 months prior renewal.
Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.
2.7. What is the INFINITE membership plan?
It can be subscribed from the Membership Program page (you must login in first).
The features included in the INFINITE membership plan are:
-access to IMCAS World Congress in Paris within the 12 months of commitment, in-person or remotely
-early booking for IMCAS World Congress to avoid sell-out
-access to the VIP Private Lounge at all IMCAS congresses
-'Meet the expert' courses at all IMCAS congresses (except for Pre-congress courses and Experience Labs)
-Personalized "Infinite Member" physical card granting VIP access to all IMCAS congresses
-congress badge ribbon highlighting "Infinite" status
-access to IMCAS regional congresses (IMCAS Americas, IMCAS Asia, and IMCAS China) within the 12 months of commitment, in-person or remotely
-online profile listed in IMCAS Community
-IMCAS Academy library of 5,000 videos from the latest IMCAS conferences, excluding STETIX videos (check our access policy HERE)
-IMCAS Playlists, a selection of handpicked lectures and demonstrations on hot topics and must-sees, constantly updated with fresh content (check our access policy HERE)
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
-IMCAS Alert forum (physicians only)
The INFINITE subscription is entered into for an initial fixed term of twelve (12) months beginning on the subscription date. The fee is payable monthly.
You may request the termination of the INFINITE membership plan at any time through your account but such termination will not take effect until the end of 12-month commitment period, and all amounts due up to that date remain payable.
At the end of the 12-month commitment period, in other words on the anniversary date, the subscription is automatically renewed for a new period of twelve (12) months under the same pricing terms, unless you request termination of the subscription before the anniversary date, as specified in the notification email sent 2 months prior renewal.
Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.
2.8. What is STETIX and how can I add the option to my membership plan?
The demonstrations are available on the IMCAS Academy video library, and new demonstrations are published several times a year.
The demonstrations are unlocked by subscribing to the STETIX option at a fee of 29 euros per month. STETIX can only be subscribed as an option to an ESSENTIAL, PREMIUM or INFINITE plan.
You can subscribe to the STETIX option two ways:
-add the STETIX option to your cart together with any of the paid membership plans (ESSENTIAL, PREMIUM, INFINITE) from the IMCAS Membership Program page
-add the STETIX option to your cart later, anytime after you have already subscribed to any of the paid membership plans, from the IMCAS Membership Program page
Disclaimer
The videos reflect the independent medical judgment and clinical practice of the treating physician. The videos are for demonstration only. They are not medical advice. IMCAS, STETIX and the practicing physician assume no responsibility for any harm resulting from its use.
2.9. I am not a physician, can I subscribe to a membership plan?
You can subscribe this plan from the membership page (you must login first to see the plan for non-physicians appear).
The features included in the NON-PHYSICIAN ESSENTIAL membership plan are:
-IMCAS Academy library videos related to anti-aging, cosmeceuticals, practice management, and future tech
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.
2.10. Why do I need to submit my medical diploma to validate my subscription?
1) IMCAS needs to ensure only physicians access the content designed for physicians (for instance, non-physicians can only subscribe to the NON-PHYSICIAN ESSENTIAL membership plan)
2) IMCAS needs to verify the credentials of plastic surgeons, facial plastic surgeons and oculoplastic surgeons who get additional access to surgical content in the IMCAS Academy video library
You may upload your proof from the diploma verification tab of your account. Once your specialty is verified by our team, you can enjoy the many features of your membership plan!
2.11. How can I upgrade my membership plan?
Please note that payments are processed by credit card or debit card only.
After completing the payment of your upgrade, you will receive a confirmation by email, and your invoice will be available in the membership tab of your account. Then you can enjoy all the added benefits directly on the website!
2.12. How can I renew my membership?
> If you have subscribed to a plan with a 12-month commitment period (PREMIUM, INFINITE): your subscription is automatically renewed at the anniversary date unless you cancel the plan before that date (example: if you subscribe to a PREMIUM plan on January 3rd, 2026, you are committed until January 3rd, 2027, and your subscription will be automatically renewed on that date, starting another 12-month commitment period until January 3rd, 2028).
> If you have cancelled your subscription and it has expired (BASIC): you can re-subscribe anytime through the membership program page.
2.13. How can I cancel the automatic renewal of my membership plan?
> If you have subscribed to a plan with a 12-month commitment period (PREMIUM, INFINITE): you must cancel the plan before its anniversary date from the membership tab of your account. Simply click on the button "Cancel your subscription", and this will schedule your plan to end automatically at the end of the commitment period. Please note that you will remain committed until the end of the commitment period.
Nota: if you do not cancel before the anniversary date, the plan will be automatically renewed on the anniversary date, starting a new 12-month commitment period.
2.14. How can I update my payment method?
2.15. Where can I find my invoices?
Nota: invoices are displayed with a maximum of 18-month history.
2.16. My payment did not go through, what can I do?
Your plan is automaticaly cancelled when the payment has failed, and you are notified by IMCAS of the plan termination.
You must re-subscribe with a valid payment method to keep enjoying the ESSENTIAL features.
> If you have subscribed to a plan with a 12-month commitment (PREMIUM, INFINITE):
Your plan is automatically suspended when the payment has failed, and you are notified by IMCAS of the plan suspension.
You remain committed until the end of the commitment period. When you update your billing details with a valid credit card from the membership tab of your account, you will have to settle your arrears for the entire period when you should have been charged.
IMPORTANT: as long as the arrears remain unpaid, access to all IMCAS events and to all IMCAS services will be suspended until the amount due is paid in full. Failure to pay for a membership subscription with a commitment may result in legal action.
2.17. Do you have any discounted price?
2.18. Is there a discounted price for group subscriptions?
2.19. How do I use a promotional code?
2.20. How can I register to an IMCAS congress included in my membership plan?
Simply click the button "Registrations included in my membership" and select one of the following options for each event:
-"I will attend in-person"
-"I will attend virtually"
-"I will not attend"
Each event will have its own deadline to submit the attendance option. You can always change your mind and select another attendance option as long as the deadline is not past.
IMPORTANT: if you have already registered to an event before subscribing to a membership plan allowing you to attend that same event without fee, please note that you are not eligible to the refund of your initial registration.
2.21. How can I cancel my participation to an IMCAS congress included in my membership plan?
If you can no longer edit your answer because the deadline is past, please notify us at the earliest possible at support@imcas.com to cancel your registration.
IMPORTANT: if you have already registered to an event before subscribing to a membership plan allowing you to attend that same event without fee, please note that you are not eligible to the refund of your initial registration.
3. IMCAS Academy
3.1. What is IMCAS Academy?
IMCAS is a global community, online and in person, with congresses held across Europe, Asia, and South America. And learning continues all year long with IMCAS Academy, our e-learning platform for physicians seeking ongoing education.
IMCAS Academy includes the 4 following features:
-Video library: 5,000 videos of lectures and demonstrations from the latest IMCAS conferences, as well as specialized video playlists per scientific theme (check our access policy HERE)
-Weekly webinars (live and on-demand) where you can ask questions to the experts from the comfort of your home
-expert insights through our Doc Talk podcasts
-key updates in our annual magazine, the IMCAS Insider
You can unlock the video library for only 40 euros per month with the ESSENTIAL membership plan: subscribe anytime from the membership program page.
3.2. Why is access to IMCAS Academy video library not free?
3.3. Is there an access policy for the video library?
Yes, the same access policy applied during our IMCAS events applies on IMCAS Academy's video library and for IMCAS playlists:
- videos dealing with medical treatments are reserved for physicians
- videos dealing with surgical content are restricted to board-certified surgeons: plastic surgeons, maxillo-facial plastic surgeons*, oculoplastic surgeons*, ORLs* and residents in surgery
*maxillo-facial plastic surgeons, oculoplastic surgeons and otolaryngologists may only access videos on face surgery
Exception made for STETIX
STETIX videos are accessible to all without restriction, in other words the above policy does not apply to STETIX videos.
However, access to STETIX videos must be unlocked by subscribing to the STETIX option at a fee of 29 euros per month. STETIX can only be subscribed as an option to an ESSENTIAL, PREMIUM or INFINITE plan (more information here).
3.4. In what languages are the videos available?
You can filter videos by language in the Library, or you can click the flag icons under each video player.
Nota: Some translations may be AI-based.
3.5. I cannot find a video in the library
There are various reasons to why you might not find a video in the Library:
-the video is not accessible to all viewers:
- videos dealing with medical treatments are reserved for physicians
- videos dealing with surgical content are restricted to board-certified surgeons: plastic surgeons, maxillo-facial plastic surgeons*, oculoplastic surgeons*, ORLs* and residents in surgery
*maxillo-facial plastic surgeons, oculoplastic surgeons and otolaryngologists may only access videos on face surgery
-the video isn't published yet: verifying, editing and publishing videos from congresses that have recently taken place is a long process that can take up to a few months
-the speaker or the sponsoring company did not allow the publication of the video
-the video is archived: to provide our members with the most up-to-date content, we regularly archive videos that are too dated, unless they covered a very "niche" topic and remain relevant throughout the years
3.6. The video/webinar doesn’t start, what should I do?
-use the latest version of Chrome browser
-clear your browser cache
-refresh the page
-if you have a bad internet connection, lower the quality of the video (settings: lower right corner of the video) for a faster loading (only available on Chrome)
-if you watch another video, do you get the same result?
If the technical issue persists, we invite you to reach our team at support@imcas.com.
In order to help you solve the issue as quickly as possible, please indicate the following in your email:
• The device you are using
• The web browser you are using (Safari, Chrome, etc.)
• The error message displayed if any (take a screenshot)
• The video title or video URL which is not working
3.7. How can I have my videos on the IMCAS Academy platform?
Most videos on IMCAS Academy come from recordings during an IMCAS conference. If you are interested in applying to speak, please refer to the dedicated Speakers FAQ here.
3.8. One of my videos is on the platform, can I ask for a copy of it?
3.9. How do I register for a webinar?
When the webinar starts, login to your account, go to the webinar page and click "Watch now" to access the video player.
You can ask your questions through the chatbox, they will be received by the moderators and answered during the webinar.
3.10. Is it possible to watch a webinar without an account?
3.11. If I cannot watch the webinar live, can I watch it later?
We recommend registering to the webinar even if you know that you won't watch it live, because registrants will be notified by email once the replay video is available.
3.12. How can I become a webinar speaker?
If your abstract is accepted, the Scientific Department will get back to you with the next steps.
3.13. What is the IMCAS Insider Magazine?
Every element of the Insider is executed in-house at IMCAS, from article outlines and in-person interviews to the production and design. Our team interviews, writes, and designs every article, every visual in the magazine. A true passion project, the Insider is proof of our dedication to IMCAS community and spotlighting the brillance and innovation amongst your peers, as well as identifying trends and products that are hitting the market.
3.14. What is the Doc Talk podcast?
Doc Talk episodes are full interviews conducted on-site at official IMCAS events, such as IMCAS World, IMCAS Americas, and IMCAS Asia. We strive to connect with the leading minds in the field to ensure we not only provide the latest news, but factual information backed by science.
4. IMCAS Community
4.1. What is IMCAS Alert?
IMCAS Alert allows you to:
-post your own case anonymously to receive advice from the international community within a few hours
-search by topic/indication/complication and read what's been posted
-join the discussion on any case of your choosing by posting a comment or replying to someone else's
The IMCAS Alert forum is reserved to physicians whose specialty has been verified by IMCAS team.
Disclaimer
The answers, replies and comments posted on the forum are only opinions and are only advisory in nature. Members of the forum should read their peers' comments with hindsight. Neither IMCAS nor the forum members may be held responsible for any unsatisfied outcome in the patient treatment.
4.2. How can I join IMCAS Alert?
Please note that the forum is reserved to physicians whose specialty has been verified by IMCAS team, therefore you may be asked to submit your medical diploma first.
4.3. How can I submit a case on IMCAS Alert?
Please provide as many details as possible on the patient history and treatment and do not hesitate to attach pictures.
You can choose to post your case under your name or anonymously.
It is mandatory to post an update of the case after a few weeks and by T +3 months at the latest.
4.4. I'm interested in an IMCAS Alert case, how can I be sure not to miss any updates?
4.5. What is the role of the IMCAS Alert Coordinators?
-share their knowledge and advice with the forum members
-moderate the discussions if needed
-provide regular feedback to the IMCAS team through calls to keep improving the forum features and quality of discussions
4.6. How can I contribute to the IMCAS blog?
Please note that articles must be written in English and be free of any commercial biais to be eligible for publication.
You will be notified by email of the acceptance status. If the Editorial Department would like to use your work for another media, they will get back to you.