IMCAS - Congresses on Dermatology and Aesthetic & Plastic Surgery

1.2. Do I have to attend an IMCAS Congress to subscribe to the IMCAS Academy?

No, attending an IMCAS Congress is not required. IMCAS Academy is open to the global medical community. You can create your account and subscribe now! If you have attended an IMCAS congress in the past, you already have a private member account, no need to create one. If you have lost your login information please contact us at support@imcas.com.

1.3. How can I register for a congress?

All congress related information are available on the IMCAS congress website: www.imcas.com and attendees FAQ

1.4. Why is IMCAS Academy not free?

Recording videos and making sure the online content is qualitative represents a huge amount of work. Lighting, recording, producing, editing, website support, customer service…these and many other factors involved do not give us the possibility to provide this service for free. The one-year subscription rate remains very low considering the multiple features of the platform and the video access to IMCAS congresses and partner congresses in a few clicks.

1.5. Can I access IMCAS Academy everywhere?

The Academy platform has been developed to give you the best possible experience from any device such as a computer, a tablet or a smartphone. You can watch videos and track your learning progress anywhere and at any time, all you need is an internet connection. For a better experience on smartphones, please download the IMCAS Academy App on the store. Download the app on Google Play Store (Android) Download the app on Apple Store (iOS)

1.6. I forgot my password, how to reset it?

Should you have forgotten your password, enter the e-mail address linked to your account here. You will receive an e-mail with a link to choose a new password. Please check your spam box.

2.1. How do I access a free membership and what does it include?

We want our members to benefit from the highest quality scientific content. This is why some popular features and videos are available on the platform for free! To access the free membership features, simply create an account by clicking on here. A free membership gives you unlimited access to the blog, the Alert, the monthly webinars and a selection of free videos and courses (around 5% of the complete video library). When you subscribe to get the Premium membership, you unlock the complete library with thousands of additional videos to watch from anywhere, at any time, without any limitations!

2.2. I tried to create an account but my e-mail address is already taken, what should I do?

This means that you already have an existing account, please do not create a new one as it will overwrite your past information. Simply click here to reset your password. Also, should you have previously participated to an IMCAS congress, you already have an IMCAS account to connect to the Academy platform. Please contact our support team to retrieve your credentials at: support@imcas.com.

2.3. How do I change my password?

You can change your password from Your Account > Settings > Change your password Should you have forgotten your password and cannot access to your account, please reset it here. You will receive an e-mail with a link to reset your password (please check your junk box).

2.4. How do I change the e-mail address linked to my account?

On the website: log into your account, go in Your Account > Profile , change the e-mail address and save. On the App: log into the app, go on your profile by clicking at the top left of your screen, in ‘profile’ change your e-mail address and save.

2.5. How do I change my e-mail notifications preferences?

You can change your notifications from Your Account > Settings > E-mail notifications.

2.6. How do I modify my public profile (picture, biostatement, add associated learned societies or fields of interests)?

In Your Account > Profile.

2.7. Do my contact data (postal address, e-mail and phone numbers) appear on my profile?

No, this information is not public to other members. To see your public profile, go to > Your account, click on "view my profile" under you name to see what other members can see. Check out our Privacy Policy for more information.

2.8. How can I contact another IMCAS Academy member?

In Your Account > Connections. Search for a user by typing her/his name in the search bar, enter on her/his profile and click on the little envelope to send a direct message via the chat box platform.

3.1. How can I upgrade my current free plan to access all content?

Payment can only be made online by credit or debit card. Once logged into your account, browse the subscription page and click on the "Subscribe now" button. You will then be automatically redirected to the payment process. After completing the payment, you will receive the corresponding invoice on your email address and your membership will automatically be upgraded to Premium.

3.2. How can I renew my membership?

Your membership can be renewed in two simple ways:

The recurring payment method is the option set by default when you subscribe online. Your credit card will be automatically debited at the renewal date of your subscription (one year from sign up). So you can sit back, relax and continue to enjoy the platform! Nota: the automatic renewal might be stopped at any time through your account in one single click.
Should the automatic renewal not be applied to your account, you will receive an email reminding you that your annual subscription is ending soon. You will be able to renew your membership starting from 7 days before the end of your current subscription here. To verify your current membership status, please check out your account settings.

3.3. How can I cancel the automatic renewal of my subscription?

To cancel your automatic renewal, before the renewal date, go to your Membership settings and review your Membership status. Should you have a renewal set up in your account, go to the ‘Current plan’ tab, and click on "cancel automatic renewal of my account". This will immediately stop the automatic renewal of your Premium subscription.

3.4. I am not a doctor, can I get a premium subscription?

You can register as non-physician member. This type of membership will give you access to the Video Library to watch the scientific content on the following themes:

Cosmeceuticals, Nutraceuticals
Peelings, mesotherapy & needling
Professional business
Future Tech
Injectables (depending on legal right to practice in your country)
Lasers & EBD (depending on legal right to practice in your country)
Threads (depending on legal right to practice in your country).

Except for PHD and Nurse Practitioners who register as non-physicians and will beneficiate from the same access as physicians.

3.5. Why do I need to submit a diploma/certificate to validate my account ?

IMCAS Academy is a professional tool created for physicians: only medical doctors may have a full access to the platform. In order to comply with this policy we ask every new member for a copy of their medical diploma. Please upload here your medical certificate, diploma of medicine or any other files (learned society membership) certifying your medical specialty. Your premium subscription will be approved once we receive your files.

3.6. Can I pay for someone else premium membership?

On the subscription page, click on the orange button ‘offer 1-year subscription as a gift’. Enter your billing data and proceed to the payment. A code will be provided to you on the confirmation e-mail and on the invoice. Give this code to the person that will benefit from it. Then, this person needs to log into her/his IMCAS Account (or create one) and subscribe using this promotional code. To do so click on 'You have a promotional code?' under the price (payment page). Validate your free cart and the subscription will automatically start.

3.7. How do I change my billing information/credit card debited for the automatic renewal of my subscription?

To change the credit card debited for your subscription, you need to cancel the automatic renewal in your account > Membership > Current plan (if the automatic renewal is set up you will see "cancel the automatic renewal of your subscription" in grey) and wait the end of your current subscription. You will be able to renew your subscription and enter new credit card data once your current subscription has ended.

Same thing for your billing information, for legal reason they cannot be modified once the invoice is issued, you will be able to update them once you subscribe again.

3.8. Where can I find my invoice?

Your invoice is sent automatically upon reception of payment along with your confirmation e-mail. You should receive this e-mail right after you subscribed (If you haven’t received it, please check your spam box). You may also find it in Your Account > settings.
Invoices are automatically issued upon payment reception with the information you have provided online. Please pay attention and fill in the correct data; this data will be used for the invoice and cannot be amended afterwards.

3.9. Do you have any special discounted price?

Our regular price for a 12-month premium membership is 390USD. This price is very attractive as it gives you an unlimited access to thousands of hours of learning material. Kindly note that to respect our members and consequently stay consistent in our pricing policy we keep a unique subscription price. However, from time to time, we offer special prices during our events or partner events. These offers are limited in time and only reserved for 1st time subscribers.

3.10. Is there a discounted price for group subscriptions?

When a group of 10 physicians or more would like to subscribe, you may benefit from a special rate by contacting our team at: support@imcas.com IMCAS Academy is also partnering with scientific societies offering a special rate to their members.

3.11. How do I use a promotional code?

Once logged into your account you are able to subscribe to a premium membership here. Follow the registration steps until the payment page. Click on "You have a promotional code?", enter it and enjoy your new cart price.

3.12. My payment does not go through, what can I do?

Please make sure your bank allows international payment on internet. Once you are sure your bank is not the source of error, try to clear the browser’s cache and try to process the payment through a different browser (Chrome/Safari/Mozilla) or using another device. To help you better solve this situation, could you please let us know: • which internet navigator you are using (Chrome/Safari/Mozilla)? • which device you are using (Phone/Tablet/Computer)? • what are the last 4 digits of the credit card you used? We can track the transaction and see what happened. to support@imcas.com

4.1. In what languages are the videos available?

All videos are available in English. We also have more than 750 videos translated in several languages: French, Spanish, Russian or Chinese. You can easily browse the Library and select your favorite language through the ‘Filter by language’. Also, directly on the page of translated videos, you may select the available languages by clicking on the flag icons under each video.

4.2. I cannot find a video in the library

The video you are looking for may not be online for 2 reasons: - Not yet published: The IMCAS AV team is working day and night to make sure the videos from the latest congresses are promptly edited and available on the library. This process might take several weeks and we thank you for your patience. - Speaker consent not yet received: as you may know, the speaker agreement is mandatory to publish her/his learning material on the platform (80 to 90% of speakers give their approval). Thus, some missing videos may be due to the fact that the expert chose not to publish her/his lectures online.

4.3. Is it possible to download the videos?

Videos can only be streamed on the IMCAS Academy platform. Due to patient/doctor privacy reasons and copyrights, the videos must remain within the platform and may not be displayed nor distributed outside of it. The IMCAS Academy mobile app, however, allows you to preselect videos for offline viewing, a useful feature when you are traveling without internet connection (in a plane for instance). To do so, click on the on the "download for offline viewing" button under the video. Once the saving is completed you can retrieve these videos in Your Account (top left of the screen) > Downloads

4.4. The video doesn’t start, what should I do?

Our recommendation for an optimal use of the platform on all your devices: On your mobile phone or tablet: use the IMCAS Academy App for a better experience On your computer: • We recommend using the latest version of the Chrome browser • Make sure Adobe Flash player software is up-to-date • Clear your browser cache • Refresh the page • If you have a bad connection, lower the quality of the video (settings: lower right corner of the video) for a faster loading (only available on Chrome) • If you watch another video from the same event or another congress, do you get the same result? If the technical issue persists, our team is at your disposal at support@imcas.com. In order to help you solve it as quickly as possible, please let us know: • The device you are using • The web browser you are using (Safari, Chrome, etc.) • Attach a screenshot of the error message displayed if any • If you encounter an issue with only one video, kindly provide us with the title or URL

4.5. How can I have my videos on the IMCAS Academy platform?

Most of the videos on the IMCAS Academy library are obtained from recordings during one of our congresses around the world. To 'become a speaker' within one of our congresses and have your videos on IMCAS Academy, please refer to the corresponding speaker section by clicking here Our video library is also nourrished thanks to our monthly webinars. Should you wish to become a speaker for one of IMCAS Academy webinars please refer to the faq 5.4 below.

4.6. One of my videos is on the platform, can I ask for a copy of it?

For more information, please contact our team at support@imcas.com

5.1. How do I register for a webinar?

Once logged into your account, go to the upcoming webinars page, select the webinar you want to participate in and click on "Register to watch the webinar". You are now registered and will receive reminders and updates by e-mail about this webinar (and be notified through your smartphone in case you have the mobile app). When the webinar is live, simply login to your account and access the webinar's page to watch it. You will be able to ask the experts all your questions through the chat box, displayed on the right of the webinar screen. They will be answered at the end of the webinar.

5.2. Is it possible to watch a webinar without an account?

No, you have to be logged into an account to watch a webinar. Free member accounts have access to all webinars. You can create your free account here within 2 minutes.

5.3. Can I watch a webinar after it’s done in case I cannot watch it live?

Yes, webinars are uploaded 48 hours after their broadcast live. You can find them on the webinars on demand page or by searching the webinar title in the library search box. Feel free to register to the webinar, even if you are not available to watch it live, so that you receive the email notification when the video is published.

5.4. How can I become a webinar speaker?

If you want to be featured within one of IMCAS Academy webinars as a speaker, please send an email with your abstract and bio to: scientific-academy@imcas.com To ensure the best audio and video quality during webinars, please see the obligatory requirements to participate: • A minimum of 10 Mbps internet connection: test it here • A wired connection instead of a WIFI (if possible) • "Chrome" web browser: download here • Headset or earphones with integrated mic • Webcam (or the embedded camera of your computer) Once your abstract is received, the Scientific Board will review it and notify you via email acceptance status, along with the next steps.

6.1. What is IMCAS Alert?

IMCAS Alert is a unique feature allowing you to receive free expert advice on complications, cases or procedures in easy steps: - select the topic you want to discuss - submit your case anonymously along with an explanation and your case details Your case will then be visible to the IMCAS Academy community of experts. You may also discuss and exchange with the Academy Scientific Board and your peers on other member’s cases. For more information: IMCAS Alert Rules and Code of Conduct

6.2. How to join an Alert group?

IMCAS Alert is divided into several groups. Enter one of them and click on the ‘join the group’ button at the top right of the page Once accepted, you can comment or submit a difficult case you experienced anonymously. Step to be repeated for each group you would like to join. IMCAS Alert section can only be accessed by physicians. When joining it, you may be asked to submit your medical degree.

6.3. How to submit a case on IMCAS Alert?

Once accepted in the group you may answer a case or post a new one by clicking on the ‘submit a new topic’ button at the top right of the group page and follow the process. We encourage you to provide a maximum of information while discribing the patient/case and to add pictures. Please follow up with the topic and report news after treatment.

6.4. I'm interested in a discussion, how can I be sure not to miss any update on this case?

In order to receive all the notifications related to a post, you can tick the option at the bottom of the case "I would like to be notified when new responses appears for this case".

6.5. What is the role of Alert coordinators?

• Moderate cases if needed • Share their knowledge and advice • Participate in a monthly call with the IMCAS Academy team to discuss potential improvements and ideas to animate the community

7.1. Can I contribute and/or send an article for the blog?

Yes, we are always open for innovation and high quality studies. To send us your article, please login, and head to the section Your Account > Your contributions and within this area you will be able to submit any article of your own.
Please note that all articles must be in English (or integrating an English translation in it) in order to be published on the platform.

8.1. How do I book a product?

To confirm the booking of a product from the IMCAS Academy catalog, a company should place an order through the IMCAS Academy online platform. • No demand for product will be accepted by phone or email. • An automatic email is immediately sent with the corresponding invoice after the order is placed online. Payment of the requested deposit should be made within 72 hours. You can view all products available directly online, through the interactive product catalog.

8.2. What information should I provide to book a product?

To book a product you will need to provide us with the following details: • Company proﬁle (company history, mission statement, management team bios, and advisory/ board of directors listing) • Your name and contact information (email, phone number, etc.) • Company website • Country where the company is located • The products and/or services the company would like to showcase (i.e. product brochures)

8.3. What about the 'PPS' and how can I get some?

The Priority Point System is designed to reward your loyalty and the level of your support. The system encourages consistency and transparency in the allocation of exhibition space. To put simply, the higher the number of an exhibitor's total priority points, the better access they will have to the preferred exhibit space and other benefits. Learn everything you need to know about PPS, such as criteria, allocation, groups and regulations here.

8.4. Can I amend, cancel or add to my order?

The cancellation policy is as stated on the invoice of your order. If you wish to change your ordered products the following three conditions must comply: - the new product you wish to purchase is still available - the change is requested before the cancelled product's deadline, found in the 'You provide' section of the product description If those two conditions are fulfilled, then the Sales Team can proceed, per your instructions, to provide you with alternative products (upon approval). Please contact the team by sending an email to industry-academy@imcas.com with your request. You can add products at anytime directly on the web through your personal dedicated account. Connect to your account to access your cart easily and to view your previous orders. Adding product(s) immediately upgrades your number of PPS (point E).

8.5. VAT

Concerning all of our invoices linked to IMCAS Academy, they are established through our office in Hong Kong and don't include VAT.

8.6. Purchase Priority

All products are subject to availability. In case of overbooking, purchase orders will be processed on a first-come, first-served basis. In case of a prior offer of the same product at the time of its receipt, IMCAS reserves the right to withdraw the product chosen. In such event, IMCAS will get in contact to notify and discuss further alternative options.

8.7. Order Confirmation

By submitting the Purchase Order though our online portal, the buyer formally makes a legally binding offer to IMCAS. On your email, you will be immediately acknowledged with the corresponding invoice. Within the following 72 hours after its receipt, the asked deposit should be paid.

8.8. Payment Terms

Payment deadlines: Booking more than 3 months* ahead of the congress: 50% payment upon reception of invoice 50% remaining balance is due at 3 months* before the congress Booking within 3 months* ahead of the congress: 100% upon reception of the invoice Payment options: By bank transfer (bank data references will be attached to the invoice), or: by credit card (Mastercard, Visa or American Express) - additional fees will be applied IMPORTANT: Payment failure within deadline will automatically offset your order and the products will be released and made available for booking by other registrants. *Please check the exhibitor guide and your invoice for the exact dates

8.9. Cancellation Policy

Cancellation must be made in writing. Cancellation request received more than 3 months* ahead of the event: 50% of the invoice total amount is charged as a cancellation fee** Cancellation received less than 3 months* ahead of the event: 100% of the invoice total amount is charged as a cancellation fee** (no refund for the payment already made) NOTA: - payment failure for the cancellation fee will lead to a low credit rating which will affect your next participation on all of our future congresses - if the congress is in HYBRID FORMAT (on site and online), and in case of a Force Majeure on the exhibitor’s side publicly assessed by local authorities, the exhibitor can: • choose to change the booth space to virtual products. The sum of the virtual products must reach at least 40% of the initial booth cost and any difference will be refunded by IMCAS. • should the sponsor opt not to switch their participation to virtual, general cancellation policies rules as set above will apply • all other products are not eligible for any refund, but may be exchanged* for virtual products *please check the exhibitor guide and your invoice for the exact dates. **not applicable for any products which have already been delivered

8.10. Program modification

Please note that while speakers, exhibitors and sessions were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations. As such, IMCAS reserves the right to alter or modify the advertised speakers, exhibitors and sessions if necessary, without liability. Any substitutions or alterations will be updated on our portal and notified as soon as possible.

8.11. Limitation of liability

Force Majeure IMCAS shall assume no liability whatsoever in the event the congress is cancelled, rescheduled or postponed OR changed into another format as a result of a "Force Majeure" event beyond its reasonable control. For the purposes of this clause, Force Majeure events shall include, but not limited to general and labor strikes, invasions, hostilities, war, rioting or similar situations, health emergencies, acts of government or state* such as lockdown and quarantine measures, immigration and transport or on site restrictions, and acts of nature such as fires, floods, extreme weather or other emergency. A - If IMCAS determines that the congress needs to be cancelled as a result of a Force Majeure event, the refund policy applied will depend on the conference format: HYBRID FORMAT (onsite & online) – cancellation more than 2 months** ahead of the congress: a portion (greater)** of the total invoice is due for refund*** / cancellation less than 2 months** ahead of the congress: a portion (reduced)** of the total invoice is due for refund*** VIRTUAL FORMAT (online only) – cancellation before and after date of invoice: 100% refund*** B - If IMCAS determines that the congress needs to be rescheduled or postponed as a result of a Force Majeure event, registration remains binding and registrant will be entitled to participate to the rescheduled congress without any further refund right. IMCAS shall assume no further obligation to refund any travel or accommodation expenses incurred by the registrant in case the event is cancelled, rescheduled or postponed as a result of a Force Majeure event. If the registrant is not able to assist to the congress as a result of Force Majeure event, general cancellation policies rules as set above will apply. C - If IMCAS determines that the congress needs to be held in another format as a result of a Force Majeure event: HYBRID to VIRTUAL format Choice 1. Sponsors can choose to change their ordered products to virtual products. The sum of the virtual products must reach at least a certain percentage** of the initial investment and the difference will be refunded by IMCAS Choice 2. Should the sponsor opt not to switch their participation to virtual, general cancellation policies rules as set above will apply *government or state means both "France and the country where the concerned conference is held" **please check the exhibitor guide and your invoice for the exact dates and portion/percentages. ***no refund for any products which have already been delivered Governing Law The construction, validity and performance of the present terms are exclusively governed by the laws of France (which is the home country of the mother company COMEXPOSIUM HEALTHCARE) without reference or regard to principles of conflicts of law. The parties submit to the exclusive jurisdiction of the courts of France, located in Paris.

8.12. How can I select the time and date of my symposium webinar/ live demonstration?

Webinars available to sponsorship are listed directly on the product page. Simply select the available day from the list before adding to your cart. You may change your scheduled time-slot depending on availability which you can refer to on the product page.

8.13. How can I perform a live demonstration?

To perform a demonstration on a live patient, three conditions must be met (practitioner, product, venue): CONDITION 1. The PRACTITIONER performing the medical act should: • Either be Board Certified within the country where the demonstration is hosted, or • Obtain a temporary license through the National Ministry of Health ◦ For France: according to the French Medical Council, physicians who practice in a country member of the European Union, the EEE, or Switzerland, can obtain a temporary permit to practice in France. More information to obtain temporary license in France on the website of L’Ordre des médecins. Regarding international speakers, they are certainly an asset for international conferences like IMCAS. IMCAS has a long tradition of welcoming them and continues to accept them readily. Should your company wish to invite international speakers who are not locally board certified, please follow the steps below: • Create a team of two doctors: a locally Board Certified doctor and the international doctor your company wishes to involve • The latter will not "perform" the demonstration by him/herself, but instead act as the "partner" of the locally Board Certified doctor. NOTA: asking the assistance of local doctors facilitates the process of selecting patients and following up with them professionally afterwards. Keep in mind that all doctors participating in a live demonstration must have their own insurance. CONDITION 2. The PRODUCT or device used should be registered or legally authorized by the local authorities within the live demonstration country. NOTA: Live demonstrations of procedures/products/devices dealing with PRP or vulvovaginal treatments are strictly forbidden and cannot be performed during IMCAS webinars. CONDITION 3. The VENUE where the live demo is performed follows these regulations: For SYMPOSIA: Live treatments are to be performed: • either in a medical establishment (cabinet, clinic or hospital room) via transmission • or at the event’s venue itself in a secured medicalized area via transmission (medicalized by our team: nurses, water points, control of inputs/outputs, etc…). NOTA: Access to the medicalized room/area is restricted to the physician, patient, and one company representative Please note that for any live demonstration, the company is entirely responsible from A to Z of its performance. IMCAS is not to be held responsible for any step of the procedure. Upon purchasing any product involving a live demonstration, you are sent a detailed step-by-step email (approximately 2 months ahead of the event date) which we ask you to read carefully. It contains important information such as the material and logistical requirements, times, and all other details to ensure that the event runs smoothly. To see an example of the rooms set-up and the materials we ask you to bring for any live demonstrations, click here

8.14. What about patient(s) to be treated during live demonstration?

Here are the vital points when recruiting patients for your demonstration: a) Patient(s) can be found and/or hired through: • a professional agency • (Optimal choice) the doctor with whom you are working for the live demonstration assists you in locating a patient and follows up with them professionally after the procedure. b) We strongly advise you to have a back-up patient for each of the procedures you are planning to perform.

8.15. What about the copyright / broadcasting of sponsored webinar?

We remind you that IMCAS holds the copyright to all educational materials presented or derived from its events. The information presented during IMCAS events may not be published or broadcasted in any media in its original format (except for news releases). Consequently, all sponsored sessions are derivative products of IMCAS and the property of IMCAS. All speakers are requested to submit their declaration of consent prior to their presentation so that the corresponding video can be published on IMCAS Academy. Each video is edited by our AV team (video, quality, lighting, angle, audio, etc.). The AV team also makes sure that every patient in all materials (slides, pictures, demonstration, etc.) demonstrated within the videos are unrecognizable by blurring the patient eyes (or the rest of the face, depending on the procedure).

8.16. What about having our own company platform on IMCAS Academy?

IMCAS Academy now offer the opportunity for a company to have its own dedicated webpage, free to design and to fill with any product information, news articles, company profile, etc. In addition, the page contains all the company's webinars and sponsored content made during IMCAS congresses with excellent visibility towards all our members and website visitors. It functions as an all-in-one platform to showcase a company. You can view the dedicated product here.

8.17. What is an "Educational Grant"?

An Educational Grant is a form of unconditioned financial support. The funds are allocated to cover specific costs of the activity that are related to the provision of a balanced, accurate and scientifically independent activity. Grants are the way for the industry to support unbiased evidence-based medicine, since the scientific content is entirely developed and chosen by the Scientific Committee. In turn, due to their objective and protected status, these sessions are eligible for CME Accreditation. Following a session that has been granted, the company will receive a duly completed report with the following : - A written statement verifying that the educational program/activity occurred - A brief description of the expenditures supported by this grant in general categories - An aggregated summary of results of any evaluations Click here for more information on Educational Grants.

8.18. Who chooses the speakers of an educational grant session?

Educational grant sessions are eligible for medical continuous education credits. Therefore, they differ from a sponsored session as they have to comply with the rules of accrediting organizations. This is why it is the IMCAS Scientific Board that makes the final decision regarding content and lecturers for these sessions.

8.19. What about granting a webinar on IMCAS Academy?

In case of an educational grant with lecture, your company will indeed suggest one speaker and one topic. Your support is visible through logo placements online and in all communications (newsletters, social media posts, etc.) The topics and program are under the sole responsibility of the IMCAS Academy Scientific Committee and the content remain strictly scientific (non-sponsored). Check here for an example of a granted webinar.

8.20. What's the process once a speaker has been accepted for a granted webinar?

Your speaker must meet the following requirements in order to ensure smooth running on the day: • Be available for an internet connection test with our team prior to the webinar date • Have minimum 10 Mbps internet • Preferably wired internet connection instead of WIFI • White background • The web browser "Chrome" • A headset with mic connected to your computer • A webcam (or the embedded camera of your computer) • For full requirements and tips, please have your speaker connect to their speaker account Our team coordinates closely with your speaker leading up to the webinar: • Instructions, contact, and virtual meeting for technical set up • Pre-webinar questions received by email are sent to the coordinators and the speakers of the webinar 24 hours before the beginning of the webinar • You will be able also send us the questions you collected • A whatsapp group will be created by our team to allow the speakers to exchange and discuss these questions During the webinar speakers receive further questions: • A live chat box allows the viewers to ask questions live • The coordinators of the webinar select those that they want to address and answer during the webinar

8.21. Can I obtain the list of attendees?

The IMCAS database is declared to the National Commission of Information and Liberties (CNIL), under the number 1161141. As such, IMCAS is not allowed to transfer any data belonging to its database, to any external company. To obtain a list of attendees, we advise you purchase the appropriate products. For webinars: purchase the product lead as an option to your sponsored webinar. Once you have signed the confidentiality agreement, data for the registered viewers, live viewers and replay viewers are provided. NOTA: Specifically in relation to the 'Lead’ product we have implemented the process below, complying with new data protection laws: 1. IMCAS obtains: during the registration process, each participant must provide their explicit consent to transferring their data to IMCAS partners. To adhere to the GDPR, we can only share the data of members who have given their consent to have their information shared with our industry partners. There may be other members who watched your webinar but wish to keep their data confidential. 2. PARTNER provides: to obtain the information of the viewers, you need to first provide the confidentiality agreement dully filled and signed as per the GDPR compliance. This serves as an assurance that the information is secure and used properly within your company. IMCAS does not share any information regarding the Faculty or about the IMCAS grant policy with any external entity. Only the Faculty member himself can choose share to share his/her personal information or any information regarding his/her faculty grant.

8.22. How can I know the number of participants as well as the population distribution?

- The total number of attendees is announced at the end of the session. A predicted number of participants is communicated to the companies given the number of registered participants on the platform. - The final breakdown data is available online 1 week after the end of the webinar. - This information is also visible online on the ‘Statistics’ page of your webinar. Check this page to view the latest statistical information.

8.23. What about the General Data Protection Regulation (GDPR)?

What is it? The GDPR is a European privacy legislation that ensures the protection of personal data. It provides transparency concerning the collection, use and processing of data. Consequently, we have updated the IMCAS privacy policy to meet all necessary requirements on how to approach data privacy. What is personal data? Everything that can be related to the identity of a person (i.e., address, names, email, account numbers, telephone number) is considered personal data. What rights do individuals have over their data? The GDPR ensures that personal information is collected, stored, shared and utilized with care. The most significant basis of the regulation can be compiled into the following rights that individuals have over their personal information: - Access to data - Rectification of data - Deletion of data - Restriction of the processing of data - Portability of data - Objection to data. Using personal information is now lead by the clear approval of the data owner to do so.

8.24. How does IMCAS follow the GDPR?

Why do we use data? - To communicate with you, as well as to personalize and enhance your customer experience. - To provide services you have asked for or might need. Using personal data enables us to improve those services by understanding your interests, preferences and requirements. - For statistical analysis and research and to improve/renovate our service options, but for this purpose, we only use anonymized collected data. Without your approval, we will never use sensitive data for statistical studies. You can find an overview of how and why we process data by clicking here. What data do we collect and store? If you use one of our services, we may collect your data. For example a name, an address, a telephone number, an email address or your medical specialty. We collect data at different times and ways. For instance: Direct collection - when creating an account on our website; - when registering for one of our congresses; - when signing up for the Academy platforms; - when contacting us. Indirect collection - when browsing on our website; - when you are a member of one of our partner learned societies. How do we share data? Personal information that counts with the necessary permission may be shared to third-party partners such as companies, healthcare organizations, scientific societies, etc. who offers related products and services, such as medical solutions or medical education. For how long do we store data? The retention of personal data within our records will depend on the purpose for which it was collected. The exact period of time is established by several applicable laws including the General Data Protection Regulation (GDPR) for EU members, and will be kept for legitimate business or legal purposes. Most of the time, we keep the data for two years. How do we protect information? We are committed to accompany and guarantee the security and confidentiality of personal data. At all times, we are held to appropriate physical, electronic and procedural safeguards that guarantee the collection, storage and disclosure of personally identifiable user information. Data held by this company meets all the requirements as set in article #25 of GDPR. Whom should I contact in regards to data protection? You can contact our Data Protection Officer (DPO) at: data-privacy@imcas.com.

8.25. How can I share feedback

Once any purchased product has been delivered, you are invited to share with us any comment or suggestion you may have on this product! In addition, you will be asked, at the end of each event, to submit your evaluation form in which you will be able to give some feedback on the session. We also welcome feedback from our sponsors all year round. Please send your comments and suggestions to contact@imcas.com. We value your feedback and continue working together to make any upcoming events an asset for all of us.

Frequently Asked Questions

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