IMCAS - Congresses on Dermatology and Aesthetic & Plastic Surgery

1.1. How do I create and activate my account?

You can create an account here for free in just a few minutes:
-Fill in the required information and select an email address and password
-You will receive an email with a link to activate your account (don't forget to check your spam folder)

CAREFUL: if you have already had an account in the past, or if you have already attended an IMCAS congress, you already have an IMCAS account! Refrain from creating a new one as it will overwrite your previous account history. Instead, send us a message at support@imcas.com and specify your full name, specialty and country of residence.

1.2. What are the benefits of having a member account ?

Having an IMCAS account allows you to:
-manage your participations at any IMCAS event (register, download confirmation letters, invoices and certifcates of attendance)
-manage your IMCAS Membership plans (subscribe, upgrade or cancel the plan, download invoices)
-manage your abstract submissions for any IMCAS event
-access IMCAS.live, the congress app with useful congress features when you are attending an IMCAS event, and where session replays are published
-access IMCAS Academy features (weekly webinars, Doc Talk podcasts, the video library, the Insider Magazine)
-access IMCAS Community features (IMCAS Alert forum, the Blog)
-set up email notification preferences to receive all the latest news and updates on the topics that matter to you
-find your personal statistics and favorite resources from IMCAS Academy
-submit articles for the Blog
-read your private messages and send messages to other members

If you have already had an account in the past, or if you have already attended an IMCAS congress, you already have an IMCAS account! Send us a message at support@imcas.com and specify your full name, specialty and country of residence, and we will give you your login information.

1.3. I forgot my login details. How can I retrieve my account?

If this is your first-time connection, or if you have forgotten your login information, please send us a message at support@imcas.com and specify your full name, specialty and country of residence.

If you have only forgotten your password, enter the email address associated to your account here.
You will receive an email with a link to set up a new password. Please also check your spam box.

1.4. I tried to create an account but my email address is already taken, what should I do?

This means that you already have an IMCAS account, therefore please do not create a new one as it will overwrite your previous account history. Simply click here to set up a new password. You will receive an email with a link to reset the password (please check your spam).

Nota: If you have already attended an IMCAS congress in the past, you already have an IMCAS account. We invite you to contact our support team to retrieve your login credentials at: support@imcas.com.

1.5. I forgot the password to my IMCAS Account, how to reset it?

If you have forgotten your password, enter the email address associated to your account here.
You will receive an email with a link to set up a new password. Please also check your spam box.

1.6. How do I change my password?

You can change your password from the settings in your account.

If you have lost your password, please reset it here. You will receive an email with a link to reset the password (please check your spam).

1.7. How do I change my email?

You can change your email from the profile page in your account.

This email will be used as your website login. Please make sure to provide a valid email address.

1.8. How do I change my email notification preferences?

You can change your email notification preferences from the settings in your account.

1.9. How do I update my public profile (profile picture, biostatement, social media etc.)?

You can update your profile from the profile page in your account.

1.10. Is my contact information (postal address, email, phone number) displayed on my public profile?

No, this information is never displayed online.

You can view your public profile from the profile page in your account. Once you are there, click on the top right button "Your public profile" to view it as an external viewer.

Check out the IMCAS Privacy Policy for more information.

2.1. What is the IMCAS Membership Program?

Created by physicians, for physicians, IMCAS is once again redefining medical education with a membership that delivers continuous learning and seamless congress access year-round.

The IMCAS Membership Program is made of 4 subscription plans on various budgets to unlock the access to premium medical education online on IMCAS Academy, our e-learning platform, and to congress opportunities:

-IMCAS Basic (Free): this plan only requires to create an account on the IMCAS website. It unlocks access to weekly live webinars, podcasts, magazine issues, the blog and the IMCAS Alert forum.

-IMCAS Essential (40 €): this plan unlocks access to the full IMCAS Academy video library of 5,000 lectures and demonstrations from the latest IMCAS conferences. It is a must to replay any congress session you might have missed and watch international experts reveal their tips and tricks!

-IMCAS Premium (80 €): this plan unlocks access to the full IMCAS Academy video library, and to IMCAS regional congresses, whether it be IMCAS Americas, IMCAS Asia or IMCAS China, in-person or virtually. This plan comes with a 12-month commitment period.

-IMCAS Infinite (180 €): this plan unlocks access to the full IMCAS Academy video library, to IMCAS regional congresses, and to the flagship World Congress event, with an early booking to avoid sell-out. This plan comes with a 12-month commitment period.

Check out all the details on the membership program page.

2.2. How can I subscribe to the Membership Program?

You must have an IMCAS account to subscribe to the Membership Program.

If you have never attended any IMCAS event to date, you can create your account in just a few clicks here.

Otherwise, you probably already have an account. If you have lost your login information, please submit a request to retrieve your credentials through the contact page.

Once you are logged in, you can subscribe to any membership plan from this page.

2.3. Do I have to attend an IMCAS Congress to subscribe to the IMCAS Membership Program?

No, attending an IMCAS congress is not required. The Membership Program is open to the global community of physicians, and there is one additional subscription plan for non-physicians.

If you do not wish to attend any events physically, the most suitable plans will be either the BASIC plan (limited features) or the ESSENTIAL plan (access to the full IMCAS Academy video library of 5,000 lectures and demonstrations from the latest IMCAS conferences).

2.4. What is the BASIC membership plan?

We want our community to benefit from the highest quality of online medical education. This is why a few features and videos are available for free with a BASIC membership plan.

The BASIC membership plan is the default plan when you have an account on IMCAS website.

The features included in the BASIC membership plan are:
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-sponsored demonstrations within the IMCAS Academy video library
-IMCAS blog
-IMCAS Alert forum (physicians only)

2.5. What is the ESSENTIAL membership plan?

The ESSENTIAL membership plan is a monthly plan at 40 euros per month without any commitment.

It can be subcribed from the membership program page (you must login in first).

The features included in the ESSENTIAL membership plan are:
-full IMCAS Academy library of 5,000 videos from the latest IMCAS conferences
-IMCAS Playlists, a selection of handpicked lectures and demonstrations on hot topics and must-sees, constantly updated with fresh content
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
-IMCAS Alert forum (physicians only)

Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.

2.6. What is the PREMIUM membership plan?

The PREMIUM membership plan is a monthly plan at 80 euros per month with a 12-month commitment period
It can be subscribed from the Membership Program page (you must login in first).

The features included in the PREMIUM membership plan are:
-access to IMCAS regional congresses (IMCAS Americas, IMCAS Asia, and IMCAS China) within the 12 months of commitment, in-person or remotely
-online profile listed in IMCAS Community
-full IMCAS Academy library of 5,000 videos from the latest IMCAS conferences
-IMCAS Playlists, a selection of handpicked lectures and demonstrations on hot topics and must-sees, constantly updated with fresh content
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
-IMCAS Alert forum (physicians only)

The PREMIUM subscription is entered into for an initial fixed term of twelve (12) months beginning on the subscription date. The fee is payable monthly.

You may request the termination of the PREMIUM membership plan at any time through your account but such termination will not take effect until the end of 12-month commitment period, and all amounts due up to that date remain payable.

At the end of the 12-month commitment period, in other words on the anniversary date, the subscription is automatically renewed for a new period of twelve (12) months under the same pricing terms, unless you request termination of the subscription before the anniversary date, as specified in the notification email sent 2 months prior renewal.

Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.

2.7. What is the INFINITE membership plan?

The INFINITE membership plan is a monthly plan at 150 euros per month with a 12-month commitment period.
It can be subscribed from the Membership Program page (you must login in first).

The features included in the INFINITE membership plan are:
-access to IMCAS World Congress in Paris within the 12 months of commitment, in-person or remotely
-early booking for IMCAS World Congress to avoid sell-out
-access to the VIP Private Lounge at all IMCAS congresses
-'Meet the expert' courses at all IMCAS congresses (except for Pre-congress courses and Experience Labs)
-Personalized "Infinite Member" physical card granting VIP access to all IMCAS congresses
-congress badge ribbon highlighting "Infinite" status
-access to IMCAS regional congresses (IMCAS Americas, IMCAS Asia, and IMCAS China) within the 12 months of commitment, in-person or remotely
-online profile listed in IMCAS Community
-full IMCAS Academy library of 5,000 videos from the latest IMCAS conferences
-IMCAS Playlists, a selection of handpicked lectures and demonstrations on hot topics and must-sees, constantly updated with fresh content
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog
-IMCAS Alert forum (physicians only)

The INFINITE subscription is entered into for an initial fixed term of twelve (12) months beginning on the subscription date. The fee is payable monthly.

You may request the termination of the INFINITE membership plan at any time through your account but such termination will not take effect until the end of 12-month commitment period, and all amounts due up to that date remain payable.

At the end of the 12-month commitment period, in other words on the anniversary date, the subscription is automatically renewed for a new period of twelve (12) months under the same pricing terms, unless you request termination of the subscription before the anniversary date, as specified in the notification email sent 2 months prior renewal.

Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.

2.8. What is STETIX and how can I add the option to my membership plan?

STETIX is a web partner of IMCAS since January 2026 and provides high-quality demonstration videos on all aesthetic procedures and performed by international experts.
The demonstrations are available on the IMCAS Academy video library, and new demonstrations are published several times a year.

The demonstrations are unlocked by subscribing to the STETIX option at a fee of 29 euros per month. STETIX can only be subscribed as an option to an ESSENTIAL, PREMIUM or INFINITE plan.

You can subscribe to the STETIX option two ways:
-add the STETIX option to your cart together with any of the paid membership plans (ESSENTIAL, PREMIUM, INFINITE) from the IMCAS Membership Program page
-add the STETIX option to your cart later, anytime after you have already subscribed to any of the paid membership plans, from the IMCAS Membership Program page

Disclaimer
The videos reflect the independent medical judgment and clinical practice of the treating physician. The videos are for demonstration only. They are not medical advice. IMCAS, STETIX and the practicing physician assume no responsibility for any harm resulting from its use.

2.9. I am not a physician, can I subscribe to a membership plan?

Yes, we propose an ESSENTIAL membership plan for non-physicians at 25 euros per month without commitment.

You can subscribe this plan from the membership page (you must login first to see the plan for non-physicians appear).

The features included in the NON-PHYSICIAN ESSENTIAL membership plan are:
-IMCAS Academy library with videos related to anti-aging, cosmeceuticals, peelings, practice management, and future tech
-weekly webinars (live and on-demand)
-Doc Talks podcasts
-Insider magazine issues
-IMCAS blog

Please note that the payment for a monthly renewal may be charged up to 7 days before the effective renewal date.

2.10. Why do I need to submit my medical diploma to validate my subscription?

There are 2 reasons why each member must submit their medical diploma to validate their subscription:

1) IMCAS needs to ensure only physicians access the content designed for physicians (for instance, non-physicians can only subscribe to the NON-PHYSICIAN ESSENTIAL membership plan)
2) IMCAS needs to verify the credentials of plastic surgeons, facial plastic surgeons and oculoplastic surgeons who get additional access to surgical content in the IMCAS Academy video library

You may upload your proof from the diploma verification tab of your account. Once your specialty is verified by our team, you can enjoy the many features of your membership plan!

2.11. How can I upgrade my membership plan?

Once you are logged into your account, you can view your current plan on the membership program page and click on one of the "Upgrade" buttons at the bottom to change your plan.

Please note that payments are processed by credit card or debit card only.

After completing the payment of your upgrade, you will receive a confirmation by email, and your invoice will be available in the membership tab of your account. Then you can enjoy all the added benefits directly on the website!

2.12. How can I renew my membership?

> If you have subscribed to a plan without commitment (ESSENTIAL): your subscription is automatically renewed from one month to another until you cancel the plan (example: if you subscribe to an ESSENTIAL plan on January 3rd, 2026, you will be charged automatically on February 3rd, 2026 and so on).

> If you have subscribed to a plan with a 12-month commitment period (PREMIUM, INFINITE): your subscription is automatically renewed at the anniversary date unless you cancel the plan before that date (example: if you subscribe to a PREMIUM plan on January 3rd, 2026, you are committed until January 3rd, 2027, and your subscription will be automatically renewed on that date, starting another 12-month commitment period until January 3rd, 2028).

> If you have cancelled your subscription and it has expired (BASIC): you can re-subscribe anytime through the membership program page.

2.13. How can I cancel the automatic renewal of my membership plan?

> If you have subscribed to a plan without commitment (ESSENTIAL): you may cancel the plan anytime from the membership tab of your account. Simply click on the button "Cancel your subscription" and your benefits will end at the end of the currently invoiced period.

> If you have subscribed to a plan with a 12-month commitment period (PREMIUM, INFINITE): you must cancel the plan before its anniversary date from the membership tab of your account. Simply click on the button "Cancel your subscription", and this will schedule your plan to end automatically at the end of the commitment period. Please note that you will remain committed until the end of the commitment period.
Nota: if you do not cancel before the anniversary date, the plan will be automatically renewed on the anniversary date, starting a new 12-month commitment period.

2.14. How can I update my payment method?

You may update your card information anytime from the membership tab of your account. Simply click on the button "Update payment method", and update the card information.

2.15. Where can I find my invoices?

Your invoices are available for download anytime on the membership tab of your account.

Nota: invoices are displayed with a maximum of 18-month history.

2.16. My payment did not go through, what can I do?

> If you have subscribed to a plan without commitment (ESSENTIAL):
Your plan is automaticaly cancelled when the payment has failed, and you are notified by IMCAS of the plan termination.
You must re-subscribe with a valid payment method to keep enjoying the ESSENTIAL features.

> If you have subscribed to a plan with a 12-month commitment (PREMIUM, INFINITE):
Your plan is automatically suspended when the payment has failed, and you are notified by IMCAS of the plan suspension.
You remain committed until the end of the commitment period. When you update your billing details with a valid credit card from the membership tab of your account, you will have to settle your arrears for the entire period when you should have been charged.
IMPORTANT: as long as the arrears remain unpaid, access to all IMCAS events and to all IMCAS services will be suspended until the amount due is paid in full. Failure to pay for a membership subscription with a commitment may result in legal action.

2.17. Do you have any discounted price?

We have special offers on the ESSENTIAL membership plan from time to time at IMCAS congresses or at partner events. These offers are limited in time and are reserved to first-time subscribers.

2.18. Is there a discounted price for group subscriptions?

When a group of 10 physicians or more would like to subscribe, they may benefit from a special rate by contacting our team at support@imcas.com.

2.19. How do I use a promotional code?

You must login to your IMCAS account first. Then, select the membership plan you want to subscribe to on the membership program page and fill in the required information. At checkout you will see a "Promotional code" space in which you can enter the code and click "Apply".

2.20. How can I register to an IMCAS congress included in my membership plan?

You must select attendance options from the membership tab of your account, for each congress which is included in your membership and which is held during your subscription period.

Simply click the button "Register to events included in my plan" and select one of the three following options for each event:
-"I will attend in-person"
-"I will attend virtually"
-"I will not attend"

Each event will have its own deadline to submit the attendance option. You can always change your mind and select another attendance option as long as the deadline is not past.

2.21. How can I cancel my participation to an IMCAS congress included in my membership plan?

You must select the corresponding attendance option for the given event from the membership tab of your account. Simply click the button "Register to events included in my plan" and select the answer "I will not attend" for the event(s) you cannot/can no longer attend.

3.1. What is IMCAS Academy?

IMCAS is a global community, online and in person, with congresses held across Europe, Asia, and South America. And learning continues all year long with IMCAS Academy, our e-learning platform for physicians seeking ongoing education.

IMCAS Academy includes the following features:
-Video library: 5,000 videos of lectures and demonstrations from the latest IMCAS conferences, as well as specialized video playlists per scientific theme
-Weekly webinars (live and on-demand) where you can ask questions to the experts from the comfort of your home
-expert insights through our Doc Talk podcasts
-key updates in our annual magazine, the IMCAS Insider

You can unlock all the video content for only 40 euros per month with the ESSENTIAL membership plan: subscribe anytime from the membership program page.

3.2. Why is access to IMCAS Academy video library not free?

The recording, editing, publishing and regular sorting of all videos year after year, as well as the website support and customer service, represent a substantial amount of work which does not give us the possibility to provide this service for free. The ESSENTIAL membership plan remains very low-priced considering the multiple features of the platform and video access all-year round.

3.3. In what languages are the videos available?

Videos are always available in English, and many of them are also translated in several languages: Spanish, Portuguese, Chinese, Thai, Russian, French, Italian and Japanese.
You can filter videos by language in the Library, or you can click the flag icons under each video player.
Nota: Some translations may be AI-based.

3.4. I cannot find a video in the library

There are various reasons to why you might not find a video in the Library:

-the video isn't published yet: verifying, editing and publishing videos from congresses that have recently taken place is a long process that can take up to a few months

-the speaker or the sponsoring company did not allow the publication of the video

-the video is archived: to provide our members with the most up-to-date content, we regularly archive videos that are too dated, unless they covered a very "niche" topic and remain relevant throughout the years

3.6. Can I pay for someone else premium membership?

On the subscription page, click on the orange button ‘offer 1-year subscription as a gift’. Enter your billing data and proceed to the payment. A code will be provided to you on the confirmation e-mail and on the invoice. Give this code to the person that will benefit from it. Then, this person needs to log into her/his IMCAS Account (or create one) and subscribe using this promotional code. To do so click on 'You have a promotional code?' under the price (payment page). Validate your free cart and the subscription will automatically start.

4.3. Is it possible to download the videos?

Videos can only be streamed on the IMCAS Academy platform. Due to patient/doctor privacy reasons and copyrights, the videos must remain within the platform and may not be displayed nor distributed outside of it. The IMCAS Academy mobile app, however, allows you to preselect videos for offline viewing, a useful feature when you are traveling without internet connection (in a plane for instance). To do so, click on the on the "download for offline viewing" button under the video. Once the saving is completed you can retrieve these videos in Your Account (top left of the screen) > Downloads

4.4. The video doesn’t start, what should I do?

Our recommendation for an optimal use of the platform on all your devices: On your mobile phone or tablet: use the IMCAS Academy App for a better experience On your computer: • We recommend using the latest version of the Chrome browser • Make sure Adobe Flash player software is up-to-date • Clear your browser cache • Refresh the page • If you have a bad connection, lower the quality of the video (settings: lower right corner of the video) for a faster loading (only available on Chrome) • If you watch another video from the same event or another congress, do you get the same result? If the technical issue persists, our team is at your disposal at support@imcas.com. In order to help you solve it as quickly as possible, please let us know: • The device you are using • The web browser you are using (Safari, Chrome, etc.) • Attach a screenshot of the error message displayed if any • If you encounter an issue with only one video, kindly provide us with the title or URL

4.5. How can I have my videos on the IMCAS Academy platform?

Most of the videos on the IMCAS Academy library are obtained from recordings during one of our congresses around the world. To 'become a speaker' within one of our congresses and have your videos on IMCAS Academy, please refer to the corresponding speaker section by clicking here Our video library is also nourrished thanks to our monthly webinars. Should you wish to become a speaker for one of IMCAS Academy webinars please refer to the faq 5.4 below.

4.6. One of my videos is on the platform, can I ask for a copy of it?

For more information, please contact our team at support@imcas.com

5.1. How do I register for a webinar?

Once logged into your account, go to the upcoming webinars page, select the webinar you want to participate in and click on "Register to watch the webinar". You are now registered and will receive reminders and updates by e-mail about this webinar (and be notified through your smartphone in case you have the mobile app). When the webinar is live, simply login to your account and access the webinar's page to watch it. You will be able to ask the experts all your questions through the chat box, displayed on the right of the webinar screen. They will be answered at the end of the webinar.

5.2. Is it possible to watch a webinar without an account?

No, you have to be logged into an account to watch a webinar. Free member accounts have access to all webinars. You can create your free account here within 2 minutes.

5.3. Can I watch a webinar after it’s done in case I cannot watch it live?

Yes, webinars are uploaded 48 hours after their broadcast live. You can find them on the webinars on demand page or by searching the webinar title in the library search box. Feel free to register to the webinar, even if you are not available to watch it live, so that you receive the email notification when the video is published.

5.4. How can I become a webinar speaker?

If you want to be featured within one of IMCAS Academy webinars as a speaker, please send an email with your abstract and bio to: scientific-academy@imcas.com To ensure the best audio and video quality during webinars, please see the obligatory requirements to participate: • A minimum of 10 Mbps internet connection: test it here • A wired connection instead of a WIFI (if possible) • "Chrome" web browser: download here • Headset or earphones with integrated mic • Webcam (or the embedded camera of your computer) Once your abstract is received, the Scientific Board will review it and notify you via email acceptance status, along with the next steps.

6.1. What is IMCAS Alert?

IMCAS Alert is a unique feature allowing you to receive free expert advice on complications, cases or procedures in easy steps: - select the topic you want to discuss - submit your case anonymously along with an explanation and your case details Your case will then be visible to the IMCAS Academy community of experts. You may also discuss and exchange with the Academy Scientific Board and your peers on other member’s cases. For more information: IMCAS Alert Rules and Code of Conduct

6.2. How to join an Alert group?

IMCAS Alert is divided into several groups. Enter one of them and click on the ‘join the group’ button at the top right of the page Once accepted, you can comment or submit a difficult case you experienced anonymously. Step to be repeated for each group you would like to join. IMCAS Alert section can only be accessed by physicians. When joining it, you may be asked to submit your medical degree.

6.3. How to submit a case on IMCAS Alert?

Once accepted in the group you may answer a case or post a new one by clicking on the ‘submit a new topic’ button at the top right of the group page and follow the process. We encourage you to provide a maximum of information while discribing the patient/case and to add pictures. Please follow up with the topic and report news after treatment.

6.4. I'm interested in a discussion, how can I be sure not to miss any update on this case?

In order to receive all the notifications related to a post, you can tick the option at the bottom of the case "I would like to be notified when new responses appears for this case".

6.5. What is the role of Alert coordinators?

• Moderate cases if needed • Share their knowledge and advice • Participate in a monthly call with the IMCAS Academy team to discuss potential improvements and ideas to animate the community

7.1. Can I contribute and/or send an article for the blog?

Yes, we are always open for innovation and high quality studies. To send us your article, please login, and head to the section Your Account > Your contributions and within this area you will be able to submit any article of your own.
Please note that all articles must be in English (or integrating an English translation in it) in order to be published on the platform.

8.1. How do I book a product?

To confirm the booking of a product from the IMCAS Academy catalog, a company should place an order through the IMCAS Academy online platform. • No demand for product will be accepted by phone or email. • An automatic email is immediately sent with the corresponding invoice after the order is placed online. Payment of the requested deposit should be made within 72 hours. You can view all products available directly online, through the interactive product catalog.

8.2. What information should I provide to book a product?

To book a product you will need to provide us with the following details: • Company proﬁle (company history, mission statement, management team bios, and advisory/ board of directors listing) • Your name and contact information (email, phone number, etc.) • Company website • Country where the company is located • The products and/or services the company would like to showcase (i.e. product brochures)

8.3. What about the 'PPS' and how can I get some?

The Priority Point System is designed to reward your loyalty and the level of your support. The system encourages consistency and transparency in the allocation of exhibition space. To put simply, the higher the number of an exhibitor's total priority points, the better access they will have to the preferred exhibit space and other benefits. Learn everything you need to know about PPS, such as criteria, allocation, groups and regulations here.

8.4. Can I amend, cancel or add to my order?

The cancellation policy is as stated on the invoice of your order. If you wish to change your ordered products the following three conditions must comply: - the new product you wish to purchase is still available - the change is requested before the cancelled product's deadline, found in the 'You provide' section of the product description If those two conditions are fulfilled, then the Sales Team can proceed, per your instructions, to provide you with alternative products (upon approval). Please contact the team by sending an email to industry-academy@imcas.com with your request. You can add products at anytime directly on the web through your personal dedicated account. Connect to your account to access your cart easily and to view your previous orders. Adding product(s) immediately upgrades your number of PPS (point E).

8.5. VAT

Concerning all of our invoices linked to IMCAS Academy, they are established through our office in Hong Kong and don't include VAT.

8.6. Purchase Priority

All products are subject to availability. In case of overbooking, purchase orders will be processed on a first-come, first-served basis. In case of a prior offer of the same product at the time of its receipt, IMCAS reserves the right to withdraw the product chosen. In such event, IMCAS will get in contact to notify and discuss further alternative options.

8.7. Order Confirmation

By submitting the Purchase Order though our online portal, the buyer formally makes a legally binding offer to IMCAS. On your email, you will be immediately acknowledged with the corresponding invoice. Within the following 72 hours after its receipt, the asked deposit should be paid.

8.8. Payment Terms

Payment deadlines: Booking more than 3 months* ahead of the congress: 50% payment upon reception of invoice 50% remaining balance is due at 3 months* before the congress Booking within 3 months* ahead of the congress: 100% upon reception of the invoice Payment options: By bank transfer (bank data references will be attached to the invoice), or: by credit card (Mastercard, Visa or American Express) - additional fees will be applied IMPORTANT: Payment failure within deadline will automatically offset your order and the products will be released and made available for booking by other registrants. *Please check the exhibitor guide and your invoice for the exact dates

8.9. Cancellation Policy

Cancellation must be made in writing. Cancellation request received more than 3 months* ahead of the event: 50% of the invoice total amount is charged as a cancellation fee** Cancellation received less than 3 months* ahead of the event: 100% of the invoice total amount is charged as a cancellation fee** (no refund for the payment already made) NOTA: - payment failure for the cancellation fee will lead to a low credit rating which will affect your next participation on all of our future congresses - if the congress is in HYBRID FORMAT (on site and online), and in case of a Force Majeure on the exhibitor’s side publicly assessed by local authorities, the exhibitor can: • choose to change the booth space to virtual products. The sum of the virtual products must reach at least 40% of the initial booth cost and any difference will be refunded by IMCAS. • should the sponsor opt not to switch their participation to virtual, general cancellation policies rules as set above will apply • all other products are not eligible for any refund, but may be exchanged* for virtual products *please check the exhibitor guide and your invoice for the exact dates. **not applicable for any products which have already been delivered

8.10. Program modification

Please note that while speakers, exhibitors and sessions were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations. As such, IMCAS reserves the right to alter or modify the advertised speakers, exhibitors and sessions if necessary, without liability. Any substitutions or alterations will be updated on our portal and notified as soon as possible.

8.11. Limitation of liability

Force Majeure IMCAS shall assume no liability whatsoever in the event the congress is cancelled, rescheduled or postponed OR changed into another format as a result of a "Force Majeure" event beyond its reasonable control. For the purposes of this clause, Force Majeure events shall include, but not limited to general and labor strikes, invasions, hostilities, war, rioting or similar situations, health emergencies, acts of government or state* such as lockdown and quarantine measures, immigration and transport or on site restrictions, and acts of nature such as fires, floods, extreme weather or other emergency. A - If IMCAS determines that the congress needs to be cancelled as a result of a Force Majeure event, the refund policy applied will depend on the conference format: HYBRID FORMAT (onsite & online) – cancellation more than 2 months** ahead of the congress: a portion (greater)** of the total invoice is due for refund*** / cancellation less than 2 months** ahead of the congress: a portion (reduced)** of the total invoice is due for refund*** VIRTUAL FORMAT (online only) – cancellation before and after date of invoice: 100% refund*** B - If IMCAS determines that the congress needs to be rescheduled or postponed as a result of a Force Majeure event, registration remains binding and registrant will be entitled to participate to the rescheduled congress without any further refund right. IMCAS shall assume no further obligation to refund any travel or accommodation expenses incurred by the registrant in case the event is cancelled, rescheduled or postponed as a result of a Force Majeure event. If the registrant is not able to assist to the congress as a result of Force Majeure event, general cancellation policies rules as set above will apply. C - If IMCAS determines that the congress needs to be held in another format as a result of a Force Majeure event: HYBRID to VIRTUAL format Choice 1. Sponsors can choose to change their ordered products to virtual products. The sum of the virtual products must reach at least a certain percentage** of the initial investment and the difference will be refunded by IMCAS Choice 2. Should the sponsor opt not to switch their participation to virtual, general cancellation policies rules as set above will apply *government or state means both "France and the country where the concerned conference is held" **please check the exhibitor guide and your invoice for the exact dates and portion/percentages. ***no refund for any products which have already been delivered Governing Law The construction, validity and performance of the present terms are exclusively governed by the laws of France (which is the home country of the mother company COMEXPOSIUM HEALTHCARE) without reference or regard to principles of conflicts of law. The parties submit to the exclusive jurisdiction of the courts of France, located in Paris.

8.12. How can I select the time and date of my symposium webinar/ live demonstration?

Webinars available to sponsorship are listed directly on the product page. Simply select the available day from the list before adding to your cart. You may change your scheduled time-slot depending on availability which you can refer to on the product page.

8.13. How can I perform a live demonstration?

To perform a demonstration on a live patient, three conditions must be met (practitioner, product, venue): CONDITION 1. The PRACTITIONER performing the medical act should: • Either be Board Certified within the country where the demonstration is hosted, or • Obtain a temporary license through the National Ministry of Health ◦ For France: according to the French Medical Council, physicians who practice in a country member of the European Union, the EEE, or Switzerland, can obtain a temporary permit to practice in France. More information to obtain temporary license in France on the website of L’Ordre des médecins. Regarding international speakers, they are certainly an asset for international conferences like IMCAS. IMCAS has a long tradition of welcoming them and continues to accept them readily. Should your company wish to invite international speakers who are not locally board certified, please follow the steps below: • Create a team of two doctors: a locally Board Certified doctor and the international doctor your company wishes to involve • The latter will not "perform" the demonstration by him/herself, but instead act as the "partner" of the locally Board Certified doctor. NOTA: asking the assistance of local doctors facilitates the process of selecting patients and following up with them professionally afterwards. Keep in mind that all doctors participating in a live demonstration must have their own insurance. CONDITION 2. The PRODUCT or device used should be registered or legally authorized by the local authorities within the live demonstration country. NOTA: Live demonstrations of procedures/products/devices dealing with PRP or vulvovaginal treatments are strictly forbidden and cannot be performed during IMCAS webinars. CONDITION 3. The VENUE where the live demo is performed follows these regulations: For SYMPOSIA: Live treatments are to be performed: • either in a medical establishment (cabinet, clinic or hospital room) via transmission • or at the event’s venue itself in a secured medicalized area via transmission (medicalized by our team: nurses, water points, control of inputs/outputs, etc…). NOTA: Access to the medicalized room/area is restricted to the physician, patient, and one company representative Please note that for any live demonstration, the company is entirely responsible from A to Z of its performance. IMCAS is not to be held responsible for any step of the procedure. Upon purchasing any product involving a live demonstration, you are sent a detailed step-by-step email (approximately 2 months ahead of the event date) which we ask you to read carefully. It contains important information such as the material and logistical requirements, times, and all other details to ensure that the event runs smoothly. To see an example of the rooms set-up and the materials we ask you to bring for any live demonstrations, click here

8.14. What about patient(s) to be treated during live demonstration?

Here are the vital points when recruiting patients for your demonstration: a) Patient(s) can be found and/or hired through: • a professional agency • (Optimal choice) the doctor with whom you are working for the live demonstration assists you in locating a patient and follows up with them professionally after the procedure. b) We strongly advise you to have a back-up patient for each of the procedures you are planning to perform.

8.15. What about the copyright / broadcasting of sponsored webinar?

We remind you that IMCAS holds the copyright to all educational materials presented or derived from its events. The information presented during IMCAS events may not be published or broadcasted in any media in its original format (except for news releases). Consequently, all sponsored sessions are derivative products of IMCAS and the property of IMCAS. All speakers are requested to submit their declaration of consent prior to their presentation so that the corresponding video can be published on IMCAS Academy. Each video is edited by our AV team (video, quality, lighting, angle, audio, etc.). The AV team also makes sure that every patient in all materials (slides, pictures, demonstration, etc.) demonstrated within the videos are unrecognizable by blurring the patient eyes (or the rest of the face, depending on the procedure).

8.16. What about having our own company platform on IMCAS Academy?

IMCAS Academy now offer the opportunity for a company to have its own dedicated webpage, free to design and to fill with any product information, news articles, company profile, etc. In addition, the page contains all the company's webinars and sponsored content made during IMCAS congresses with excellent visibility towards all our members and website visitors. It functions as an all-in-one platform to showcase a company. You can view the dedicated product here.

8.17. What is an "Educational Grant"?

An Educational Grant is a form of unconditioned financial support. The funds are allocated to cover specific costs of the activity that are related to the provision of a balanced, accurate and scientifically independent activity. Grants are the way for the industry to support unbiased evidence-based medicine, since the scientific content is entirely developed and chosen by the Scientific Committee. In turn, due to their objective and protected status, these sessions are eligible for CME Accreditation. Following a session that has been granted, the company will receive a duly completed report with the following : - A written statement verifying that the educational program/activity occurred - A brief description of the expenditures supported by this grant in general categories - An aggregated summary of results of any evaluations Click here for more information on Educational Grants.

8.18. Who chooses the speakers of an educational grant session?

Educational grant sessions are eligible for medical continuous education credits. Therefore, they differ from a sponsored session as they have to comply with the rules of accrediting organizations. This is why it is the IMCAS Scientific Board that makes the final decision regarding content and lecturers for these sessions.

8.19. What about granting a webinar on IMCAS Academy?

In case of an educational grant with lecture, your company will indeed suggest one speaker and one topic. Your support is visible through logo placements online and in all communications (newsletters, social media posts, etc.) The topics and program are under the sole responsibility of the IMCAS Academy Scientific Committee and the content remain strictly scientific (non-sponsored). Check here for an example of a granted webinar.

8.20. What's the process once a speaker has been accepted for a granted webinar?

Your speaker must meet the following requirements in order to ensure smooth running on the day: • Be available for an internet connection test with our team prior to the webinar date • Have minimum 10 Mbps internet • Preferably wired internet connection instead of WIFI • White background • The web browser "Chrome" • A headset with mic connected to your computer • A webcam (or the embedded camera of your computer) • For full requirements and tips, please have your speaker connect to their speaker account Our team coordinates closely with your speaker leading up to the webinar: • Instructions, contact, and virtual meeting for technical set up • Pre-webinar questions received by email are sent to the coordinators and the speakers of the webinar 24 hours before the beginning of the webinar • You will be able also send us the questions you collected • A whatsapp group will be created by our team to allow the speakers to exchange and discuss these questions During the webinar speakers receive further questions: • A live chat box allows the viewers to ask questions live • The coordinators of the webinar select those that they want to address and answer during the webinar

8.21. Can I obtain the list of attendees?

The IMCAS database is declared to the National Commission of Information and Liberties (CNIL), under the number 1161141. As such, IMCAS is not allowed to transfer any data belonging to its database, to any external company. To obtain a list of attendees, we advise you purchase the appropriate products. For webinars: purchase the product lead as an option to your sponsored webinar. Once you have signed the confidentiality agreement, data for the registered viewers, live viewers and replay viewers are provided. NOTA: Specifically in relation to the 'Lead’ product we have implemented the process below, complying with new data protection laws: 1. IMCAS obtains: during the registration process, each participant must provide their explicit consent to transferring their data to IMCAS partners. To adhere to the GDPR, we can only share the data of members who have given their consent to have their information shared with our industry partners. There may be other members who watched your webinar but wish to keep their data confidential. 2. PARTNER provides: to obtain the information of the viewers, you need to first provide the confidentiality agreement dully filled and signed as per the GDPR compliance. This serves as an assurance that the information is secure and used properly within your company. IMCAS does not share any information regarding the Faculty or about the IMCAS grant policy with any external entity. Only the Faculty member himself can choose share to share his/her personal information or any information regarding his/her faculty grant.

8.22. How can I know the number of participants as well as the population distribution?

- The total number of attendees is announced at the end of the session. A predicted number of participants is communicated to the companies given the number of registered participants on the platform. - The final breakdown data is available online 1 week after the end of the webinar. - This information is also visible online on the ‘Statistics’ page of your webinar. Check this page to view the latest statistical information.

8.23. What about the General Data Protection Regulation (GDPR)?

What is it? The GDPR is a European privacy legislation that ensures the protection of personal data. It provides transparency concerning the collection, use and processing of data. Consequently, we have updated the IMCAS privacy policy to meet all necessary requirements on how to approach data privacy. What is personal data? Everything that can be related to the identity of a person (i.e., address, names, email, account numbers, telephone number) is considered personal data. What rights do individuals have over their data? The GDPR ensures that personal information is collected, stored, shared and utilized with care. The most significant basis of the regulation can be compiled into the following rights that individuals have over their personal information: - Access to data - Rectification of data - Deletion of data - Restriction of the processing of data - Portability of data - Objection to data. Using personal information is now lead by the clear approval of the data owner to do so.

8.24. How does IMCAS follow the GDPR?

Why do we use data? - To communicate with you, as well as to personalize and enhance your customer experience. - To provide services you have asked for or might need. Using personal data enables us to improve those services by understanding your interests, preferences and requirements. - For statistical analysis and research and to improve/renovate our service options, but for this purpose, we only use anonymized collected data. Without your approval, we will never use sensitive data for statistical studies. You can find an overview of how and why we process data by clicking here. What data do we collect and store? If you use one of our services, we may collect your data. For example a name, an address, a telephone number, an email address or your medical specialty. We collect data at different times and ways. For instance: Direct collection - when creating an account on our website; - when registering for one of our congresses; - when signing up for the Academy platforms; - when contacting us. Indirect collection - when browsing on our website; - when you are a member of one of our partner learned societies. How do we share data? Personal information that counts with the necessary permission may be shared to third-party partners such as companies, healthcare organizations, scientific societies, etc. who offers related products and services, such as medical solutions or medical education. For how long do we store data? The retention of personal data within our records will depend on the purpose for which it was collected. The exact period of time is established by several applicable laws including the General Data Protection Regulation (GDPR) for EU members, and will be kept for legitimate business or legal purposes. Most of the time, we keep the data for two years. How do we protect information? We are committed to accompany and guarantee the security and confidentiality of personal data. At all times, we are held to appropriate physical, electronic and procedural safeguards that guarantee the collection, storage and disclosure of personally identifiable user information. Data held by this company meets all the requirements as set in article #25 of GDPR. Whom should I contact in regards to data protection? You can contact our Data Protection Officer (DPO) at: data-privacy@imcas.com.

8.25. How can I share feedback

Once any purchased product has been delivered, you are invited to share with us any comment or suggestion you may have on this product! In addition, you will be asked, at the end of each event, to submit your evaluation form in which you will be able to give some feedback on the session. We also welcome feedback from our sponsors all year round. Please send your comments and suggestions to contact@imcas.com. We value your feedback and continue working together to make any upcoming events an asset for all of us.

Frequently Asked Questions

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