World Congress 2018
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Exhibit
S142 How to avoid or manage unhappy patients
Friday 02 February 2018
15:00 to 16:00
room 6
FOCUS SESSION

Chair(s)

Pavel HILBERT
Marketing consultant
Czech Republic
Dr. Olivier BRANFORD
Plastic Surgeon
United Kingdom

Lectures of the session

15:00

avatar_chairs Dr. Brenton B KOCH

How to deal with difficult patients

15:12

avatar_chairs Dr. Davi DE LACERDA

How to address the perfectionist patient: dysmorphophobia

15:24

avatar_chairs Dr. Alberto O RANCATI

How to communicate bad news to a patient

15:36

avatar_chairs Dr. Daniel LIU

How to deal with a negative online review

15:48

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