IMCAS - Congresses on Dermatology and Aesthetic & Plastic Surgery

S46 The difficult patient: what can I do?

vendredi 02 août 2019

09:30 to 10:30

Room 4

SESSION SCIENTIFIQUE

Modérateur(s)

Dr Bruno ALFANDARI

Chirurgien Plasticien

France

Wendy LEWIS

Consultant marketing

États-Unis

Objectifs de la session

1. Examine the psycho-social factors that could shape patients' demands
2. Recognize and understand underlying expectations behind a demand for better relations
3. Identify ways to adapt speech and presentation to patients for clear communication

Présentations de la session

09:30

Dr Jose Juan MONTES BRACCHINI

Dealing with the unsatisfied patient: from the first visit to the outcome

09:42

Jay A SHORR

Keeping your cool: dealing with a difficult client or patient

09:54

Dr Davi DE LACERDA

Management of body dysmorphic disorder

10:06

Dr Jennifer L WALDEN

Psychological issues and social mores in female genital aesthetic surgery: what is normal?

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