S46 The difficult patient: what can I do?
пятница 02 августа 2019
09:30 to 10:30
Room 4
ФОКУС СЕССИЯ

Chair(s)

Доктор Bruno ALFANDARI
Пластический хирург
Франция
Wendy LEWIS
Маркетинг
США

Цели сессии

1. Examine the psycho-social factors that could shape patients' demands
2. Recognize and understand underlying expectations behind a demand for better relations
3. Identify ways to adapt speech and presentation to patients for clear communication

Lectures of the session

09:30

Dealing with the unsatisfied patient: from the first visit to the outcome

09:42

Keeping your cool: dealing with a difficult client or patient

09:54

Management of body dysmorphic disorder

10:06

Psychological issues and social mores in female genital aesthetic surgery: what is normal?

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