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IMCAS World Congress 2020
Program

FOCUS ON S324

Building a loyal patient base

Room: Amphi Havane - level 3
Date: Saturday 1 February 2020 at 11:30 to 12:30
Topic module : Practice Management
Format: FOCUS SESSION > lecture presentations covering a major topic of the congress
> organisation:
2min - Welcome by Chair
45min - 3 successive 15min presentations
13min - Q&A
> chaired

Chairs

Dr Jay W CALVERT
Plastic Surgeon
United States
Dr Victoria MANNING
MD
United Kingdom

Lectures of the session

Hours Speakers Lecture title Abstract Number
11:30 From a one-time consult to returning patient: increase conversion 94525
11:40 The magic in patient retention 94528
11:50 Tips and tricks for retaining your patients View 98131
12:00 How to keep your best patients coming back 94526
12:10 Dealing with the unsatisfied patient from the first visit to the outcome View 94527
12:20 Q&A 94529

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