S30
How to manage patient expectations
Friday 16 March 2018
09:30 to 10:30
Room 3
FOCUS SESSION
Chair(s)
Dr. Alvaro Andres LUQUE ACEVEDO
Dermatologist
Colombia
Tim SAWYER
Industry representative
United States
Session objectives
1. Examine the psycho-social factors that could shape patients' demands
2. Recognize and understand underlying expectations behind a demand for better relations
3. Identify ways to adapt speech and presentation to patients for clear communication
Lectures of the session
10:30