Americas 2018
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Exhibit
S30 How to manage patient expectations
Friday 16 March 2018
09:30 to 10:30
Room 3
FOCUS SESSION

Chair(s)

Dr Alvaro Andres LUQUE ACEVEDO
Dermatologist
Colombia
Tim SAWYER
Industry Representative
United States

Session objectives

1. Examine the psycho-social factors that could shape patients' demands
2. Recognize and understand underlying expectations behind a demand for better relations
3. Identify ways to adapt speech and presentation to patients for clear communication

Lectures of the session

09:30

avatar_chairs Dr Jose Juan MONTES BRACCHINI

How to avoid unsatisfied patients

09:40

avatar_chairs Dr Davi DE LACERDA

Dysmorphophobia - How to address the perfectionist patient

09:50

avatar_chairs Tim SAWYER

Dealing with the Social Patient

10:00

avatar_chairs Michael POLAKOV

Creating expectations based on your own capabilities

10:10

avatar_chairs Dr Fernando ARCAUTE AIZPURU

Pearls in the art of speech and dress at the office

10:20

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