IMCAS - Congresses on Dermatology and Aesthetic & Plastic Surgery

Exposición

S142 How to avoid or manage unhappy patients

viernes 02 febrero 2018

15:00 to 16:00

room 6

SESIÓN ENFOCADA

Moderador(es)

Dr Olivier BRANFORD

Cirujano Plástico

Reino Unido

Pavel HILBERT

Marketing

República Checa

15:00

Dr Brenton B KOCH

How to deal with difficult patients

15:12

Dr Davi DE LACERDA

How to address the perfectionist patient: dysmorphophobia

15:24

Dr Alberto O RANCATI

How to communicate bad news to a patient

15:36

Dr Daniel LIU

How to deal with a negative online review

15:48

Questions & answers

16:00

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