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Beware hotel fraud

Unfortunately, several participants or exhibitors fall prey to accommodation or registration offers from fraudulent companies. These fake hotel providers present themselves as official land handler or housing bureau of our congresses, and sometimes even as members of our team.

How does hotel fraud work?
Fraudulent companies repeatedly call or email our attendees with room offers during the congress. Their fake website and/or email addresses often mention our conference name, and even include our logo in the hopes of looking like an official or legitimate accommodation or registration provider. These groups promote attractive deals with local accommodation providers, but once payment has been received, the company disappears and can no longer be contacted by phone or email. Once the attendee contacts the hotel directly about their room, they realise the hotel has no record of them or their stay. Not only is their money gone, they must then scramble to find last-minute accommodation, which is rarely convenient to the congress venue. Unfortunately, even if we do our best to stop these companies, there is always some of them that manage to create their scam.

How to avoid fraud?
Always follow the guidelines written on our website and our website only (as there are often fake websites using our name and logo). Book through our Official Accommodation Partner or Official Hotel Partners directly. We are working to deliver consistently the best hotels at the best rates to our participants. In the case you are willing to book your hotel through an other supplier, investigate and check carefully all documentation regarding the accommodation company. Avoid any provider without any web reputation.

If you are unsure, contact us using the link below.