IMCAS - Congresses on Dermatology and Aesthetic & Plastic Surgery

051 Professional business: Improving your customer's journey

Saturday 12 April 2025

08:30 to 09:30

Room 2

FOCUS SESSION

Chair(s)

Marilyn CAPOTE

Industry Representative

United States

Dr Stefan Vladimir DANILLA ENEI

Plastic Surgeon

Chile

08:30

Dr Barbara CORREA

Customer journey in the clinic: Strategies to delight your clients

08:42

Dr Inigo DE FELIPE Y GARATE

Customer satisfaction or good marketing: What's more important in your practice?

08:54

Dr Stefan Vladimir DANILLA ENEI

Why do you need professional photography in your office?

09:06

Prof Renato SALTZ

How to effectively combine an aesthetic clinic with a medical spa: 23 years of experience

09:18

Discussion and Q&A

Professional business: Make yourself seen 052

Professional business: Beyond aesthetics - Growth strategies for clinics and practitioners 109

Inside the mirror: Understanding patient perceptions (in collaboration with SAD) 053

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