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IMCAS Americas 2018
Program

FOCUS ON S30

How to manage patient expectations

Room: Room 3
Date: Friday 16 March 2018 at 09:30 to 10:30
Format: FOCUS SESSION > lectures covering a major topic of the congress
Objectives: 1. Examine the psycho-social factors that could shape patients' demands 2. Recognize and understand underlying expectations behind a demand for better relations 3. Identify ways to adapt speech and presentation to patients for clear communication

Chairs

Dr Alvaro Andres LUQUE ACEVEDO
Dermatologist
Colombia
Tim SAWYER
Industry Representative
United States

Lectures of the session

Hours Speakers Lecture title Abstract Number
09:30 How to avoid unsatisfied patients View 62557
09:40 Dysmorphophobia - How to address the perfectionist patient View 62569
09:50 Dealing with the Social Patient View 68739
10:00 Creating expectations based on your own capabilities View 68757
10:10 Pearls in the art of speech and dress at the office View 63743
10:20 Questions & answers 68677

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