FAQ

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1. 帐户

1.1. How do I activate my IMCAS account?

Activate your IMCAS account in 3 steps!

1. Click on login and enter your credentials. Your credentials are usually your name and a numeric code. Please contact us at contact@imcas.com for your credentials if you do not have them.
2. Complete the account activation by entering your email address and your own secured password.
3. Once you click the activation link, your new username and password will be the email address and password you entered in Step 2.

NOTA: A link will be sent to your email to finalise the activation – we kindly remind you to check your junk mail inbox if you did not receive it immediately.

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1.2. I forgot my login details. How can I restablish my IMCAS account?

If you have ever attended an IMCAS event, you already have an account with us.

• For your first login, please contact the IMCAS team at: support@imcas.com to obtain your credentials and your record of past participations.
• If you have already logged into your account with your username, to restablish your password you can simply reset it by clicking here.

NOTA: Please remember to check in your junk mail inbox for the reset link if it doesn't appear on your main inbox.

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1.3. How can I change my username/ email / password / address?

Should you wish to change or modify your personal information, email and postal address you may do so on your account dashboard. Once logged in, simply direct yourself to the top right icon for 'My Account' or click here. To modify your password or account language please refer to your account settings.

For all other modifications, please contact us at: contact@imcas.com

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2. 认证

2.1. How can I get my certificate of attendance?

To claim your certificate of attendance, it is necessary to login to your IMCAS account and submit the online evaluation form:

• For IMCAS World Congress certificate: click here
• For past IMCAS Asia certificate: click here
• For past IMCAS Americas certificate: click here

Once completed, you will receive an email with a link to your Certificate of Attendance. Submitting the online evaluation will also allow you to consult or download your certificate at anytime through the IMCAS website! You can do so by signing in to your account and going to: www.imcas.com/en/account/pa... If CME credits are offered for the congress, the procedure to obtain CME credits will be sent along with your certificate.

NOTA: Please note that each IMCAS congress has it's own accreditation system

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2.2. Are all IMCAS congresses CME accredited?

IMCAS is commonly accredited at several levels according to the conference location. Consequently, IMCAS conferences have been consistently accredited over the past years in Europe, USA, France, China, Indonesia, Hong Kong, India, among others.

The number of CME credits that IMCAS offers to its participants varies according to the duration of the congress and the organism of accreditation, given that the evaluation differs from one country to another.

You can learn more regarding accreditation by going to the "Accreditation" tab found within the congress page of the congress you are interested on.

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2.3. I am an exhibitor, can I get my certificate of attendance?

Due to CME regulations, we can only provide a certificate of attendance to participants who were registered as Physician or Nurse and had access to the scientific sessions.

As exhibitor; should you require a proof of your participation, we will be glad to make a legal statement.

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3. 英卡思学院

3.1. Got any question regarding the IMCAS Academy?

Click here to access the dedicated Q&A section.

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4. 一般会议查询

4.1. Does IMCAS process visas for congress participants?

IMCAS does not process visas for its participants. However to help with this process, we can send you an Invitation Letter that will bear the stamp of the IMCAS Head Office which you can use to obtain your visa. Information on the visa process can be found on our congress website, on the ‘Plan Your Trip’ page of each congress.

What is the procedure?

Register for the congress at least six weeks in advance (the delay for obtaining a visa varies according to the country). Once your registration has been paid your invoice will be automatically sent to your email, take note of its number. Fill in the request form on the ‘Plan Your Trip’ page not forgetting to include your invoice number in the appropriate field. To complete the request you will need a copy of your passport. Your Invitation Letter will be sent to you by email within two working days.

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4.2. What if I am not granted a visa to come to the congress?

Kindly note that for a reimbursement, you must send us the formal written answer from the Embassy or Consulate by email. Once we have received the document, we will refund you the total amount paid, minus a 30 Euro administrative fee that will be applied.

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4.3. What is the official language of IMCAS congresses?

The official language is English, however we offer simultaneous translations from English to Russian, Chinese, French and Spanish depending on the congress.

Please refer to the 'program page' of each congress to learn more about the available translated sessions.

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4.4. Can I bring my personal translator with me for free?

• If you are a speaker: kindly send an email to the Scientific Department of the corresponding congress. They will guide you through the process to register your personal translator.
• For participants: please register your translator with a Corporate Professional badge, and attach the necessary supporting documents to prove their practice, such as a copy of the translator diploma/salary payslip or any document related.

NOTA: As IMCAS is a medical conference, access to some sessions may be restricted.

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4.5. Did IMCAS sell the company or has IMCAS changed its name?

IMCAS has decided to integrate the worldwide event organizer COMEXPOSIUM! Everything remains the same, the only difference is a longer name as IMCAS now becomes COMEXPOSIUM HEALTHCARE IMCAS. Read here for more details about this.

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4.6. I had an accident/loss or theft during the conference, what can I do?

First of all, we are truly sorry for any inconvenience you could have encountered during our conference. At IMCAS, we always think first on taking all necessary measurements for the participants comfort and overall safety. Sometimes, situations arise that are beyond our organization and planning.

• Please notice that neither IMCAS nor the venues where our congresses take place accept liability for damages and/or losses of any kind that may be incurred by the congress participants or by any accompanying person during both the official conference and related social programs. You are responsible for your own property.
• Please do not leave any property unattended in the venue. Attendees participate in all events at their own risk.
• You are advised to have insurance against loss, accidents or damages that could take place during the congress. Verbal agreements will not be binding unless confirmed in writing.

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4.7. Where can I leave my personal belongings during the congress? Is there a cloakroom?

We want our participants to be the most comfortable during the congress, this is why we put in place a cloakroom for you to leave your personal belongings.

Please note that this room has limited capacity and we cannot control how many belongings each participants brings. We recommend to arrive early to the congress to ensure your space.

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5. 注册 / 参会证

5.1. How can I collect the badges?

Each badge is nominative, this is why each attendee should retrieve his/her badge him/herself at the dedicated welcome desk onsite:

• Speakers and Patients: Speakers desk
• Delegates and Exhibitors: E-badge desk

by presenting the following:

• IMCAS confirmation letter (it is available at all times for download through your IMCAS account)
• Identity proof (e.g. ID card, passport, driving license etc.)
• Business card (if applicable)

Refer to chapter "Key moments" under "Plan your trip" tab on our website to learn more about Registration Desk opening hours.

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5.2. I don't have the confirmation letter. When will I receive my confirmation letter?

IMCAS confirmation letter is available at all times for download on your IMCAS account.

The confirmation letter will also be sent out to each participant directly to their email within the week prior to the congress. It is crucial that you provide us the correct contact information when you register on the registration platform during sign up for this purpose.

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5.3. Is there an exhibition-only pass?

We understand that you might only be interested in accesing only the exhibitor area. However, we do not offer any exhibition-only pass as IMCAS is strictly a medical conference and we value the importance of academic education. Therefore all badges include the relevant academic content as well as access to the exhibition area.

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5.4. Is a one or two-day pass available for the congress?

Depending on the congress you want to attend, we count with different badge types that can either give access to the full duration of the congress or one or two-day module passes are sometimes available too. To browse the registratin options, go to the congress page you are interested to attend and click 'Register'; a variety of options and badges will be available along with an explanation of the specific access for each badge. Each pass is carefully curated by our scientific committee and we hope you can fully maximize your learning opportunities.

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5.5. I am dental surgeon/dentist. Can I register as a practicing doctor?

Due to regulatory restrictions, you will need to register with a Corporate Professional badge. This will grant you the same access as the Physician badge except the topic of complications and optional courses are not included.

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5.6. Do you have any discount for students?

All medical students and residents are eligible to obtain a preferred rate on their congress badge.

In order to benefit from this, during your registration, you will need to submit supporting documents such as a student card or written certificate from the Chief of Service of your university department, stating your medical specialisation as well your ID / passport showing your year of birth.

Nota: This preferential rate has been specially designed to facilitate access to the congress of students and interns from around the world.

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5.7. I can't attend. Can I transfer the badge?

Once you purchase your badge under your name, it is not transferable to another individual. However, if you could not attend due to sickness or emergency, we could consider converting it into credit to be redeemed within the coming year, upon a sufficiant proof.

This will be reviewed on a case-by-case basis.

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5.8. Why are there different accesses for the congress badges?

Access to IMCAS congresses and sessions is subject to a number of regulations that aim to guarantee the scientific independence of the congresses, and to preserve it from any commercial interest or influence.

A precise badge policy has been implemented specifying the rules of admittance to the different areas of the congres, complying with the criteria required by the CME accreditation organizations. According to each participant’s status (delegate, faculty, exhibitor, etc), a corresponding barcoded badge with a specific access is issued.

Following the IMCAS badge policy is mandatory for all participants. If violated, IMCAS is authorized to take measures which may lead to the withdrawal of the badge and the prohibition of access to the congress area.

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6. 开发票

6.1. Why the amount paid online is not corresponding to the amount taken from my bank account?

Our bank account accepts EUROS and USD.

Should you have selected US Dollars on the website, the amount will subsequently be translated into EUROS at the prevailing exchange rate, which is why you may find a difference between the price shown on the invoice / your bank account and the actual amount deducted as payment.

Additional bank fees may apply for this conversion so we advise you to check with your bank first.

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6.2. Why am I paying French taxes (TVA) ?

Services to consumers (business to consumer or B to C) remain subject to taxation in the State where the provider is established i.e France. You may refer to the: French tax official website

Of course, should you be eligible for tax exemption, and with our invoice in hands, you can still acclaim for the tax amount reimbursement directly into your country through your local tax authorities.

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7. 展览规定

7.1. Have any question related to the Exhibition?

Click here to access the dedicated Q&A section.

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